Studying for 1Z0-051: Oracle Database 11g: SQL Fundamentals I

1Z0-051 is a required element of both the Database Administrator and Database Developer certification tracks. As such, this exam is one of the more common Oracle exams taken. Beyond the certification requirement, knowledge of SQL is extremely useful in the IT industry. The SQL Fundamentals exam is one of the easier tests that you will experience in becoming certified in Oracle. That said, you can still fail if you take it without being fully prepared. This article is intended to give you some insight into the test to assist in your study efforts.

All of the topics that will be covered in the 1Z0-051 exam are listed on the Oracle Education website. Oracle SQL contains numerous capabilities that are not listed there, but they will not show up on the test. The topic lists from Oracle Education are always complete. The SQL Fundamentals exam has forty-one topics in eleven subject areas. The test itself will have seventy multiple-choice or multiple-answer questions and you’ll have two hours to complete it. The passing score is sixty percent. For the multiple-answer questions, there is no partial credit. Not answering a question counts against your score as much as answering one incorrectly, so you don’t want to leave any question unanswered — even if that means simply picking a letter at random.

As you would expect, the majority of questions in 1Z0-051 will have a SQL statement involved. To do well on the test you must have a good grasp of SQL syntax rules. Sometimes the question will contain a statement and you will have to choose among answers that indicate what it does. Other questions will describe a desired result and the available answers will consist of different SQL statements. You will have to choose the SQL that best fits the request. When the SQL statements are in the answers, generally one or more of them will contain a syntax error that would prevent the SQL from running. If you look over all of the answers, you can generally rule one or more out for this reason. The SQL in the fundamentals exam tends to be relatively short and reasonably straightforward. You will need to recognize some commonly utilized SQL functions and understand the DDL syntax to create a handful of database object types. The vast majority of the questions involve SQL that database developers or administrators are likely to use reasonably often.

The exam contains a fairly high number of exhibits that provide information about the question being asked. They are primarily diagrams that provide background on the tables being referenced. The diagrams in 1Z0-051 are not particularly complicated, but viewing them eats into your test time. A fair number of people run out of time on Oracle certification tests before answering all of the questions, so you must use yours wisely. Using the exhibit is not always required to answer the question. While the test indicates that you should view the diagram and then answer the question, I would suggest the reverse. This can save time on occasions where the exhibit can be skipped. On questions where you do need to view it, you will know what to look for.

1Z0-051 is an entry-level SQL test as the name suggests. You do need a reasonable grounding in SQL, but if you have that, then you likely will pass the test. Make sure that you view all of the topics on the Oracle Education website. Ensure that you are well familiar with all of them before scheduling the exam. Good luck on the test.

Studying for 1Z0-051: Oracle Database 11g: SQL Fundamentals I

Job Openings at Xown Solutions Limited, Thursday 5, January 2017

Xown Solutions Limited is an Information Technology Company that specializes in Software Development, ERP System Implementation, IT & System Security, Smart City Innovation/e-Governance Consulting & Training, Disaster Recovery Solutions, Web Application Development, e-Commerce and e-Business Solutions Development, DNS and Hosting Services, Portal Development, Customization & Implementation, Mobile Application Development, Kiosk Self-Service Solutions and other internet based solutions. We also deal in cooperate sales & Maintenance of Computer Hardware and I.T accessories such as Servers, Laptops, Printers, Computer Screen and so on.

WEB DEVELOPER

JOB DESCRIPTION:

Write well designed, testable, efficient code by using best software development practices

Create site layout/user interface by using standard HTML/CSS practices

Integrate data from various back-end services and database

Top-notch programming skills and in-depth knowledge of modern HTML/CSS

Familiarity with the following programming languages: PHP, ASP.NET, JavaScript , C#, Java , PHP/MysQL, Sql Server, Oracle, Code Igniter etc

Installing and configuring computer hardware operating systems and applications;

Monitoring and maintaining computer systems and networks;

Troubleshooting system and network problems and diagnosing and solving hardware or software faults;

Setting up new users’ accounts and profiles and dealing with password issues;

Conducting electrical safety checks on computer equipment.

Aggressive problem diagnosis and creative problem solving skills.

Strong organizational skills to juggle multiple tasks within the constraints of timelines.

QUALIFICATION

Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques.

B.SC/HND/OND in computer science or a related field with relevant experience.

SALES ASSISTANT

JOB DESCRIPTION

Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential customers.

Adjusts content of sales presentations by studying the type of sales or trade factor.

Assessing customers needs and providing assistance and information on product features

Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.

Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Provides historical records by maintaining records on area and customer sales.

Contributes to team effort by accomplishing related results/target as needed.

QUALIFICATION

Candidate must have basic knowledge of Microsoft Office Suite

Must be able to drive and have a valid driver’s license.

Able to work as part of a sales team

Must be fluent in French

Having a friendly engaging personality &Comfortable working with members of the public.

ADMINISTRATIVE ASSISTANT

JOB DESCRIPTION

General clerical duties including photocopying, fax and mailing

Resolve administrative problems and inquiries

Prepare written responses to routine enquiries

Prepare and modify documents including correspondence, reports, drafts, memos and emails, proposals etc

Schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors

Prepare agendas for meetings and prepare schedules

Maintain office supply inventories

Coordinate maintenance of office equipment

Coordinate and maintain records for staff, telephones, and petty cash

Giving sales team all the necessary support.

QUALIFICATION

Candidate must have basic knowledge of Microsoft Office Suite

Must be able to drive and have a valid driver’s license.

knowledge of principles and practices of basic office management

Communication skills – written and verbal

Attention to detail and accuracy, flexibility and adaptability

Customer service orientation

TO APPLY

Qualified candidate should send CV using job title as the subject of the mail to careers@xownsolutions.com

Job Openings at Xown Solutions Limited, Thursday 5, January 2017

Career Opportunity at Ericsson, Wednesday 4, January 2017

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

We welcome the opportunity to meet you!


MANAGED SERVICES OPERATIONS ASSURANCE SME

JOB SUMMARY: This Job Role is responsible for the Customer Handling, Coordination, Management, Single Customer Complaints and execution of proactive and reactive H/W maintenance activities that require a higher level of Skill. This shall ensure that the MoMo services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

RESPONSIBILITIES & TASKS

Daily Customer Complaints.

H/W maintenance Preventive maintenance.

End to end issue handling and coordination with GSC.

System Administration.

Customer Handling.


TECHNICAL COMPETENCES:

ECW/EWP Experience.

Unix/Linux Knowledge.

Java/shell scripting.

Knowledge of Oracle/PL/SQL.

F5/VMware/VSphere.

Ericsson Charging System Knowledge.

Working knowledge of different H/W components link HP Servers/EMC/F5 etc.

POSITION QUALIFICATIONS CORE COMPETENCES:

Knowledge of Managed Service Telecom Operations Practice

Presentation & Communication Skills

Knowledge sharing

Problem Solving and strategic thinking

Ericsson Knowledge

Language Skills

Delivering Results & Meeting Customer Expectations

Analyzing

Working with People

Creating & Innovating

Applying Expertise and Technology

Minimum Qualifications & Experience Requirements:

Minimum 5 to 10 years of IT/Telecom experience.

B.Tech/B.E/MCA.

PREFERRED QUALIFICATIONS & EXPERIENCE REQUIREMENTS:

Problem solving and trouble shooting skills

Good communication skills

Cost Awareness

Social skills and awareness

LI-LM2

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Job details: MSIP Operations Assurance

Job Segment: Operations Manager, Telecom, Telecommunications, Database, Operations, Technology

CLICK HERE TO APPLY

Career Opportunity at Ericsson, Wednesday 4, January 2017

Job Opportunities at MTN Nigeria, Saturday 17, December 2016

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

TRANSMISSION EDGE OPERATIONS SUPPORT ENGINEERS – 2 POSITIONS

JOB DESCRIPTION   

To integrate, operate and maintain multiplex equipment for Network Transmission and rollout

Support in the expansion of network ensuring it takes place on schedule and as planned.

Provide remote online support to field engineers in resolving faults on the transmission network.

Troubleshoot and remotely resolve multiplexer (DXX and OSN) related faults on the transmission network where applicable.

Implement critical preventive or corrective maintenance on multiplexer systems (DXX and OSN) on the transmission network and firmware/software upgrades on DXX multiplexer equipment.

Carry out routine maintenance on all NMS systems for TX Edge services.

Implement various types of transmission cutovers.

Relate with support staff from various equipment vendors for resolution of major equipment or NMS problems.

Build and maintain a good relationship between all networks related sections, customers and product suppliers.

Support the Team Lead in the coaching and training of direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and increase product knowledge as well as identify developmental opportunities for team members.

Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

JOB CONDITION:

Normal MTNN working conditions

May be required to work extended hours

Minimal local travel

Experience & Training

Fluent in English

A first degree in Electrical Electronics Engineering, Computer Engineering or a related discipline Experience:

Minimum of 3 years’ experience in an area of spe…ation; with experience working with others

Experience working in a medium  organization

Experience in Telecommunication industry, with specific experience using multiplexer’s microwave, satellite and fibre optic transmission equipment.

Ericsson DXX PDH and SDH multiplexer training

Huawei Optix SDH and DWDM multiplexer training

DCME training

Specific Equipment Training

MINIMUM QUALIFICATION

BEng, BTech, HND or BA

PRICING & ANALYTICS MANAGER

JOB DESCRIPTION

To ensure that strategic/marketing decision-making is supported by an accurate, efficient and effective marketing/financial modeling information support system, as well as leveraging internal and external research

Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy. This includes individual contributions and recommendations to improve existing business project/initiative, capital/budget efficiency activities within the Unit, contracts review and negotiation in collaboration with the Procurement team, structural changes within the Unit etc.

Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.

Maintain leadership in the ICT/Digital industry by influencing stakeholders within your immediate ecosystem for MTNN’s benefit. This includes participation in credible external think-tank sessions, involvement in inter-divisional focus Group sessions to improve business performance etc.

Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, think-tank activities etc.

Role model the vital behaviours needed to sustain organisational performance and drive people management activities by being the principal coach for your direct reports using the people management framework. Participate in employee engagement projects such as mentorship, facilitating programs, etc. In addition, support recruitment, on boarding and grievance management processes etc.

Support the Shareholder return strategy by developing and implementing Marketing Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).

Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.

Review the budget process and ensure that quality drivers/assumptions for business plans and the business rules are correctly applied to the process and the forecasting scenarios.

Use market analysis, customer satisfaction and internal service costing data to develop and manage value based pricing strategies across the full range of MTNN products and services.

Review market and internal conditions, analyse data for use for developing business cases and develop strategic technology, market and financial plans.

Serve the Division’s internal customers and provide solutions to improve the customer experience.

Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.

Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.

Drive an increase in MTNN’s Net Promoter Score.

Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit

Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.

Collaborate with other business units in developing business models and frameworks that support business decisions and business planning and assist in developing and reviewing scenarios within the models.

Liaise cross functionally with Finance in the overall business planning, budget and reforecast process

Present information in a structure that allows management to crystallize issues and articulate marketing strategy

Advise stakeholders of future trends, future revenue streams, and future cost streams

Review and evaluate trends and advances in telecom technology markets and provide product feasibility and forecasts and develop business case.

Estimate economic lives and depreciation schedules for telecoms investment.

Use relevant metrics and measures to routinely monitor pricing of products and services and the billing system with a view to providing insight into the competitiveness and responsiveness of MTNN products and services.

Review information generated through the intelligence system and solve any related information problems and access secondary data sources to correct or complete intelligence information.

Develop optimal pricing models for all MTN N products and services

Execute data analytics that lead to the distillation of key business issues

Develop and manage a process that drives information dissemination with marketing teams

Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.

Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.

JOB CONDITION:

Normal MTNN working conditions

May be required to work extended hours

Frequent driving (a valid driver’s licence is required)

EXPERIENCE & TRAINING   

A first degree in Economics, Accounting or a related discipline

Minimum of 3 years post degree

Fluent in English

Minimum 6 years’ experience which includes:

Minimum of 3 years’ experience in an area of spe…ation; with experience in supervising/managing others

Experience working in a medium to large organization

Strong talent for drawing up conclusions and recommendations from complex set of data

Hands-on experience in accounting and financial forecasting

Training:

Computer literacy: Microsoft Office Suite

Project Management

Research methodology


MINIMUM QUALIFICATION

BA, BEd, BSc or HND

PLANNER, MATERIAL RESOURCE (TECHNOLOGY)

JOB DESCRIPTION

Planner, Material Resource is part of the Planning & Forecasting team at the Opco and will support the demand fulfillment and planning process.

Planner, Material Resource will use Material Requirements Planning (MRP) techniques with demand and inventory data to calculate requirements for materials.

The role collaborates with the demand planning team in creating purchase requisitions, make stock re-order recommendations and reschedule open orders aligned to delivery dates.

Planner, Material Resource would support the Manager, Planning & Forecasting and would be involved in the demand fulfillment process. These processes would involve interactions with Opco and Centers of Excellence (CoE).

Update Bill of Material (BOM) based on the requirements

Prepare schedule of purchase for the required material and share with Buyer

Participate and provide inputs in operational meetings

Set up and manage ad hoc meetings for day to day operational requirements

Timely notification of escalations to the Manager

Resolve escalations as per defined escalation/resolution procedures

Participate and provide inputs on project status meetings

Propose operational changes and provide associated user impact assessment

Ensure effective execution of day to day operations and at the Opco and resolve operational issues

Improve productivity and quality through leading practice initiatives

Initiate request for creation of BOM in case it is not available

Identify the components of product to be updated in BOM

Perform material requirement planning on a periodic basis considering the demand and inventory level

Assist Manager, Planning & Forecasting in defining minimum-maximum stock replenishment

Calculate the reorder point, min-max levels, safety stock and bin level

Monitor stock level and calculate the requirements

Supervise individual team members performance

Allocate daily work to team members and ensure appropriate planning for back-up and leave/absenteeism

Ensure cohesive working

Accountable for meeting and prioritising own targets/ deadlines and those of direct reportees

Provide information to the Manager on work accomplishments and individual / team challenges

Lead team meetings and contribute on spe…t/ technical areas

Review performance metric dashboards on various performance metrics and provide inputs to the Manager

Perform Quality Assurance (QA) to check adherence to supplier and customer contract/ agreement related terms and conditions

Liaise with SCM and CoE with regards to local demand planning

REQUIREMENTS

Provide inputs to the Manager (as required) relating to progress made within the sub-division and in accordance with the measurement metrics set by the organization

Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values

JOB CONDITION:

Normal MTNN working conditions

May be required to work extended hours

Open plan office

EXPERIENCE & TRAINING

First Degree in Supply Chain Management or any related discipline

Fluent in English

CSCP (Certified Supply Chain Professional)

Minimum of 3 years’ experience in an area of spe…ation; with experience working with others

Experience working in a medium organization

Any training specific to Supply Chain Management will be an added advantage.

MINIMUM QUALIFICATION

BA, BEd, B.Sc, B.Eng, B.Tech or HND.

GRADUATE OFFICER, ISSUING (INVENTORY)

JOB DESCRIPTION

Officer, Issuing (Inventory) is part of the Planning and Fulfillment department and would support the Inventory processes at the Opco.

The inventory management process covers both trading stock and any other material that may be handled in MTN’s warehouse or by an outsourcing service provider. This includes devices, SIM cards, scratch cards, any promotional material and all network related inventory including spares, IT and others, where applicable. Furthermore, the processes incorporate latest trends in Inventory Management, which include vendor managed inventory, consigned inventory and logistics service providers. These processes would involve interactions with Opco, Centers of Excellence (CoE) and external suppliers, where applicable.

Transfer of stocks and providing information with respect to the inventory status

Coordinate with the warehouse / Opco for transfer

Assisting and providing reports for calculating reorder level to the Senior Manager, Planning & Fulfillment

Monitor inventory level on a regular basis and liaise with the buyer for expediting purchase order

Review and track the status of the materials in case of return to the supplier

Ensure the items for delivery are picked up accurately and in perfect order

Record the transaction in a timely manner

Gather BOM (Bill of Material) related information / data and provide input for creation of BOM

Analysis of inventory to ascertain product obsolescence and providing reports to the appropriate levels for decisions related to obsolescence

Make adjustments in the inventory with the approval from approving authority and ensure adequate documentation with respect to adjustments required to be made in the books

Identify potential sensitive issues and escalate it to the appropriate level

Prepare periodic reports related to the inventory and submit to the appropriate level

Month end / year-end adjustments and closure of inventory related transactions

Liaise with the other dept. for inventory requirement planning for the Opco and provide inputs on material planning

Liaise with Opco Business Partner for ABC (activity based costing) categorisation of the product and defining min-max level

Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

JOB CONDITION   

Normal MTNN working conditions

May be required to work extended hours

Open plan office

EXPERIENCE & TRAINING   

First degree in Supply Chain Management or related qualification

Fluent in English

Minimum of 1-2 years of experience in Supply Chain Management; with experience working with others

Experience working in a small to medium  organization

Working knowledge of  Oracle

Knowledge of inventory processes

MINIMUM QUALIFICATION   

BA, BEd, BSc or HND

SUPERVISOR, ORDER MANAGEMENT

JOB DESCRIPTION

Order Management Supervisor is part of the Planning & Fulfillment team at the Opco supporting the Customer Order Management processes.

The Customer Order Management process covers sales to MTN Dealers/Distributors, MTN Owned Stores, and Direct Shipment to Customers (Bulk Orders). It also covers management of customer master data including customer catalogue and order prices. These processes would involve interactions as well as direct interaction with MTN customers i.e. dealers and distributors.

Support the Shareholder return strategy by developing and implementing Sales & Distribution Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).

Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.

Assist department in conducting demand planning, develop budgets for the upcoming year and implement plans to achieve the desired targets.

Ability to analyse and consider critical parameters (i.e. cost, safety, carrier availability, etc.) before finalizing transport vendor

Supervise the activities performed by Administrator, Logistics for inbound and outbound transportation and operations, along with landed costs and reverse logistics

Submit collated Final Exchange Control Documentation (FECD) and cover letter to Opening Bank & Treasury Unit

Plan for the logistics in case of dispatch of materials, stock transfers, returns and receipt of materials and ensure the cost effective transportation of materials

Serve the Division’s internal customers and provide solutions to improve the customer experience.

Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.

Validate customer creation or master updates including updates to price masters

Liaise with Master Data Management Team for Customer Master Data related information / queries

Review and release customer orders based on assigned delegation of authority

Validate applicable restrictions on items to customers at the time of release of customer order

Ensure customer orders are within credit limits assigned to the customers

Monitor SLAs for customer order processing and take corrective action, where required to ensure compliance with SLAs

Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.

Maintain effective working relationships with internal and external suppliers.

Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.

Attend to all queries from the stakeholders/suppliers/ Logistics Service Provider (LSP) and resolve queries

Generate and analyze the required reports for inbound transportation and share the results with the relevant stakeholders

Notify all stakeholders with shipment arrival date by means of inbound delivery report

Resolve customer related issues by investigating details of registered queries/ complaints

Escalate critical issues where customer does not agree with resolution/ issues open beyond defined SLAs to senior management as per the escalation matrix

Ensure functional and technical training for the team and performance evaluation by identification of specific training needs and communication to the L&D Manager

Prepare customer Order related monitoring and analytical reports

Review and analyse customer order related reports in order to identify issues

Support Manager, Order Management in development of corrective actions or improvement initiatives based on customer order report reviews

Focus on improving and maintaining customer relationship

Manage individual team members’ performance, identifying the training needs of the team and ensure nominations

Manage allocation of work to members of the team, back-up and leave/ absenteeism planning

Allocate tasks/ duties to others within a team and ensure cohesive team working

Provide coaching and support to help achieve performance expectations

Communicate assignments, milestones and deadlines to the team and the individuals based on Manager’s instructions

Perform root cause analysis for SLAs non-compliance and take corrective action

Identify potential sensitive issues and escalate it to the appropriate level

Provide information to the Manager on work accomplishments, challenges, progress in work processes, individual and team needs

Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.

Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Identify training requirements of team members, develop program to address knowledge gaps and implement training interventions for retail participants to ensure adequate knowledge of MTNN products.

JOB CONDITION:

Normal MTNN working conditions

May be required to work extended hours

Experience & Training

First degree in Engineering or Supply Chain Management or Finance or any related discipline

Fluent in English

Minimum of 3 years’ experience in an area of spe…ation; with experience in supervising/managing others

Experience working in a medium to large organization

Knowledge of customer database management principles

Knowledge of customer order fulfillment, customer delivery, determining availability, etc.

Understanding of process for booking, tracking and monitoring of orders


MINIMUM QUALIFICATION

B.Tech.


GRADUATE OFFICER, RECEIVING (INVENTORY)

JOB DESCRIPTION

Officer, Receiving (Inventory) is part of the Planning and Fulfillment department and would support the Inventory processes at the Opco.

The inventory management process covers both trading stock and any other material that may be handled in MTN’s warehouse or by an outsourcing service provider.

This includes devices, SIM cards, scratch cards, any promotional material and all network related inventory including spares, IT and others, where applicable. Furthermore, the processes incorporate latest trends in Inventory Management, which include vendor managed inventory, consigned inventory and logistics service providers.

These processes would involve interactions with Centers of Excellence (CoE) and external suppliers, where applicable

Liaise with others for transfer of stocks and providing information with respect to the inventory status

Coordinate with the warehouse / Opco for transfer

Assisting and providing reports for calculating reorder level to the Senior Manager, Planning & Fulfillment

Monitor inventory level on a regular basis and liaise with the buyer for expediting purchase order

Review and track the status of the materials in case of return to the supplier

Perform documents check at the time of receiving and apply 3 way match

Inspect if the goods received are in perfect order and quantity and make a report for discrepancy

Record the transaction in a timely manner

Gather BOM (Bill of Material) related information / data and provide input for creation of BOM

Analysis of inventory to ascertain product obsolescence and providing reports to the appropriate levels for decisions related to obsolescence

Make adjustments in the inventory with the approval from approving authority and ensure adequate documentation with respect to adjustments required to be made in the books

Identify potential sensitive issues and escalate it to the appropriate level

Prepare periodic reports related to the inventory and submit to the appropriate level

Month end / year-end adjustments and closure of inventory related transactions

Collaborate with other department for inventory requirement planning for the Opco and provide inputs on material planning

Liaise with Opco Business Partner for ABC (activity based costing) categorisation of the product and defining min-max level

Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

JOB CONDITION

Normal MTNN working conditions

May be required to work extended hours

Open plan office

Experience & Training

First Degree in Supply Chain Management or related qualification

Fluent in English

Minimum of 1-2 years of experience in Supply Chain Management; with experience working with others

Experience working in a small to medium  organization

Working knowledge of  Oracle

Knowledge of inventory processes

MINIMUM QUALIFICATION

BA, BEd, BEng, BSc, BTech or HND

SUPERVISOR, INVENTORY (OEM)

JOB DESCRIPTION

Supervisor Inventory is part of the Warehouse, Inventory & Logistics department and would support the Inventory management processes at the Opco.

The inventory management process covers trading stock, assets and any other material that may be handled in MTN’s warehouse or by an outsourcing service provider. Furthermore, the processes incorporate latest trends in inventory management, which include vendor managed inventory, consigned inventory and logistics service providers.

The Supervisor Inventory to report to the Manager, Warehouse, Inventory and Logistics. These processes would involve interactions with Opco SCM team, Centers of Excellence (CoE) and external suppliers, where applicable.

Support the Shareholder return strategy by developing and implementing Sales & Distribution Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).

Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.

Assist department in conducting demand planning, develop budgets for the upcoming year and implement plans to achieve the desired targets.

Ability to analyse and consider critical parameters (i.e. cost, safety, carrier availability, etc.) before finalizing transport vendor

Serve the Division’s internal customers and provide solutions to improve the customer experience.

Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.

Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.

Maintain effective working relationships with internal and external suppliers.

Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.

Build and maintain productive relationship with key regional stakeholders to ensure effective and efficient regional stock availability and distribution and deal with related issues and problems.

Receive stock that will be returned from stores and ensure appropriate action is taken where stock needs to be disposed or returned to suppliers after discussion with planning department

Resolve all administrative issues

Identify and highlight any process enhancements that will improve the TAT of the business

Assist with any queries raised by internal/ external auditors

Provide relevant information for material planning and creation of BOM (Bill of Materials)

Liaise with demand planning to identify stock levels and the inbound movement of stock

Maintain optimum inventory levels by monitoring inventory on a regular basis, perform periodic reconciliations and request for replenishment on time

Monitor the performance of Administrator, Inventory

Schedule physical count of consigned inventory and calculate consumed quantity

Drive the stock counts (either cycle or physical) in terms of statutory requirement

Ensure obsolete, redundant and scrap stock is disposed of in the appropriate manner by liaising with relevant supporting departments

Impose Best storage and inventory preservation methodologies to ensure fit for purpose use

Ensure that warehouse housekeeping is well maintained at all times and stock put away to correct locators as defined on system

Ensure effective execution of day to day operations at the Opco and resolve operational issues

Improve productivity and quality through leading practice initiatives

Participate and provide inputs in project status meeting

Propose operational changes and provide associated user impact assessment

Timely notification of escalations to the Manager

Resolve escalations as per defined escalation/resolution procedures

Participate and provide inputs in operational meetings

Set up and manage ad hoc meetings for day to day operational requirements

Provide periodically the inventory ageing report to the respective functions at items level

Collaborate with warehouse employees and other staff to ensure business goals are met

Develop Key performance indicators and continues monitoring

Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.

Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Identify training requirements of team members, develop program to address knowledge gaps and implement training interventions for retail participants to ensure adequate knowledge of MTNN products.

JOB CONDITION

Normal MTNN working conditions

May be required to work extended hours

Experience & Training

First Degree in Engineering or Supply Chain Management or Finance or any related discipline.

Fluent in English.

Experience:

Minimum of 3 years’ experience in an area of spe…ation; with experience in supervising/managing others

Experience working in a medium to large organization

Knowledge of the process of receipt and movement of materials within warehouse

Knowledge of the process of inventory management

Knowledge of the process of logistics management

MINIMUM QUALIFICATION

BA, BEd, BSc or HND.

IP ACCESS PLANNING ENGINEER

JOB DESCRIPTIONS

Design and develop best fit architecture & routing topology for Access/Metro/Edge network infrastructures and for converged data & communications services and their successful integration into the IP/MPLS Backbone.

Liaise with Network Operations, Enterprise Network Solution, Enterprise Solution and other internal company departments or team members to provide assistance to stakeholders on IP planning projects and ensure design and implementation are carried out to specification

Assist Network Operations and Enterprise Network Solution with second level problem analyses and troubleshooting

Plan and design data access nodes, sites and links within the national and metropolitan access networks to cater for new developments in the organization’s business plan.

Produce and develop solutions for convergence of diverse Customer Edge communications services onto consolidated backhaul (last mile) links for connectivity between the Customer Edge (CE) and the MPLS Provider Edge (PE).

Interface with metro transmission personnel, key user groups and other necessary stakeholders to define and implement best fit access methodologies for transport and delivery of customer data access services.

Develop IP addressing, naming and numbering formats as well as quality of service parameters for the Customer Edge LANs and all other data access networks, nodes and elements.

Produce and integrate IP routing solutions for the extension of network management capability to Microwave Transmission sites in the metro and national TX backbone networks.

Plan and implement WAN Access SLAs, quality and class of service requirements in alignment with the capabilities of the network and ensure achievement of customer satisfaction on the total connectivity/transport solution.

Conduct weekly and monthly network performance monitoring, trend analyses, capacity planning and expansion/optimization in line with traffic growth and customer demands

Compile trend reports on capacity demand, utilization and availability for forecasting and proactive planning.

Plan and conduct site visits and surveys for accurate and effective design, dimensioning and integration of new CEs, data access links and metropolitan access triangulation.

JOB CONDITION:

Normal MTNN working conditions.

May be required to work extended hours.

Experience & Training.

EDUCATION

Bachelor’s Degree in Electrical / Electronic / Computer Engineering.

EXPERIENCE

At least 4 years extensive experience in ICT & Telecoms systems integration, preferably in a large Service Provider network.

Cisco qualification – CCNP/DP level or CCNA with extensive systems integration and network design experience.

Understanding of metro-transmission technologies, e.g. LRE, xDSL, PDH/SDH.

Working knowledge of IP/MPLS, QOS & networking protocols such as ISDN, H.232, SIP, VOIP & C7 (SS7)

Good working knowledge of advanced routing mechanisms & protocols (BGP, OSPF, IS-IS etc).

Understanding of high capacity Packet & circuit transmission technologies & products, e.g. SDH, DWDM, ATM, Frame Relay

Experience with network performance monitoring and reporting.

Experience with 3G, HSDPA, GSM, TDMA, CDMA networks will be an added advantage

Training:

Basic Management Training

Project Management

Budget essentials and management

New technologies training

Telecoms network design and planning principles.

Minimum Qualification

B.Eng, B.Tech or HND.

TO APPLY

Click on Job Title below:

TRANSMISSION EDGE OPERATIONS SUPPORT ENGINEERS
PRICING & ANALYTICS MANAGER
PLANNER, MATERIAL RESOURCE (TECHNOLOGY)
GRADUATE OFFICER, ISSUING (INVENTORY)
SUPERVISOR, ORDER MANAGEMENT
GRADUATE OFFICER, RECEIVING (INVENTORY)
SUPERVISOR, INVENTORY (OEM)
IP ACCESS PLANNING ENGINEER

DUE DATE: 29 December, 2016

Job Opportunities at MTN Nigeria, Saturday 17, December 2016

Career Opportunities at Etisalat Nigeria, Thursday 15, December 2016

Etisalat’s vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

MANAGER, ANALYTICS & CONSUMER INSIGHTS

JOB SUMMARY

As part of the customer value management team, the role holder will be responsible for developing and conducting advanced modelling and analytics of customer data available across the enterprise by providing strategic actionable insights that are turned into campaign actions and results.

PRINCIPAL FUNCTIONS

Leveraging internal data as well as external market data to develop quantitative and predictive models while conducting analyses in support of the customer value management team.

Provide a stream of practical actionable insights to the rest of the business covering analysis of customer behavioural patterns and potential campaign and recommend hidden opportunities through data insights.

Perform advanced micro analysis of customer value bands within the database with practical insights and recommendations on how to grow value and extend customer lifetime value by turning customer insights into tangible campaigns and actions that will drive revenue.

Leveraging on advanced statistical analyses with a detailed understanding of data mining techniques e.g. predictive modelling, segmentations and providing strategic recommendations and insights into key areas such as: retentions, churn, LTV, CVM, Portfolio Management and Product Management.

Design advanced analytics to address customer behaviour associated with customer identification attraction, retention and customer developments.

Use data mining tools in interpreting and analyzing large data sets through cluster analysis, CHAID/CART, latent class, or other segmentation methods.

Design models and advanced analytics to address customer behavior associated with customer identification, attraction, retention and customer development.

EDUCATIONAL REQUIREMENTS

A first Degree in relevant numerate discipline.

EXPERIENCE, SKILLS & COMPETENCIES

Six (6) to Eight ( years relevant work experience with at least three (3) years in a supervisory role.

Industry Certification(s) and or Postgraduate/Professional qualification(s) in a related field (an added advantage)

Expertise in data mining, transformation, and analysis

Expertise in building customized models in SAS, SQL, or other data-mining / ETL tools

Ability to use business judgment to guide analysis, draws implications from analysis, and synthesize into clear communications.

Excellent understanding of data manipulation and interrogation techniques, data mining and statistical techniques such as linear and logistical regression, CHAID and clustering

ANALYST, DATA & BUSINESS SEGMENT SUPPORT

JOB SUMMARY 

The analyst will provide support in the areas of analytics and campaign management to data, business and other segments key to driving revenue optimization objectives of the consumer segment through analytics-driven marketing campaigns and offer development.

PRINCIPAL FUNCTIONS

Assist in the development and management of marketing campaigns that will drive the performance of products and services.

Support the execution and operationalize marketing strategies as required by Data/Business and other segment managers in order to support marketing and sales plans.

Assist in utilising various Customer Value Management analytical tools to develop and implement revenue generating campaigns aimed at addressing decline in various product baskets.

Support the creation and manage balanced scorecards that will show the relative success and performance of campaigns.

Support the implementation of ideas that will motivate campaign response using feedback from previous campaign results, model optimal offer strategies, reach and frequency trends, retention curves, customer value, and other insights gleaned from mining the marketing database.

Analyse and present reports on results of campaigns and other customer value management activities to ensure continuous improvement.

Support the analysis the effectiveness of campaign programs through the interpretation of results and ROI for marketing and sales programs.

Work cohesively with Data/Business and other segment managers to develop, execute, review and optimize product & service development and customer programs that align with marketing strategy.

Performs any other duties as may be assigned by the Manager Consumer Insight and Analytics.

EDUCATIONAL REQUIREMENTS   

First Degree from  a recognised University

EXPERIENCE, SKILLS & COMPETENCIES

One year post NYSC work experience.

Products and Service Knowledge

Brand Management

Communication

Problem Solving

Passion for Excellence

Integrity

Empowering people

Growing people

Team work

TO APPLY

Click on Job Title below:

MANAGER, ANALYTICS & CONSUMER INSIGHTS
ANALYST, DATA & BUSINESS SEGMENT SUPPORT

Career Opportunities at Etisalat Nigeria, Thursday 15, December 2016

Graduate & Experienced Vacancies at Ericsson Nigeria [3 Positions]

Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, and more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business and society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people and society to help shape a more sustainable world.

We are recruiting to fill the following graduate and experienced positions below:

Job Title: Managed Services Operations Assurance SME
Req ID: 143171
Location: Lagos

Job Summary

• This Job Role is responsible for the Customer Handling, Coordination, Management, Single Customer Complaints and execution of proactive and reactive H/W maintenance activities that require a higher level of Skill.


• This shall ensure that the MoMo services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Responsibilities & Tasks

• Daily Customer Complaints.


• H/W maintenance Preventive maintenance.


• End to end issue handling and coordination with GSC.


• System Administration.


• Customer Handling.

Technical Competences:

• ECW/EWP Experience.


• Unix/Linux Knowledge.


• Java/shell scripting.


• Knowledge of Oracle/PL/SQL.


• F5/VMware/VSphere.


• Ericsson Charging System Knowledge.


• Working knowledge of different H/W components link HP Servers/EMC/F5 etc.

Position Qualifications Core Competences:

• Knowledge of Managed Service Telecom Operations Practice


• Presentation & Communication Skills


• Knowledge sharing


• Problem Solving and strategic thinking


• Ericsson Knowledge


• Language Skills


• Delivering Results & Meeting Customer Expectations


• Analyzing


• Working with People


• Creating & Innovating


• Applying Expertise and Technology

Minimum Qualifications & Experience Requirements

• Minimum 5 to 10 years of IT/Telecom experience.


• B.Tech/B.E/MCA.

Preferred Qualifications & Experience Requirements:

• Problem solving and trouble shooting skills


• Good communication skills


• Cost Awareness


• Social skills and awareness

Application Closing Date: Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Managed Services Operations Assurance Head
Req ID: 143160
Location: Lagos

Job Summary

• This Job Role is responsible for the Customer Handling, Coordination, Management, Single Customer Complaints and execution of proactive and reactive H/W maintenance activities that require a higher level of Skill.


• This shall ensure that the MoMo services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.


• This role is responsible for ensuring SLA/WLA are in place and is also responsible to manage the financials for the assigned countries.

Responsibilities & Tasks

• Daily Customer Complaints.


• H/W maintenance Preventive maintenance.


• End to end issue handling and coordination with GSC.


• System Administration.


• Customer Handling.

Technical Competences:

• ECW/EWP Experience.


• Unix/Linux Knowledge.


• Java/shell scripting.


• Knowledge of Oracle/PL/SQL.


• F5/VMware/VSphere.


• Ericsson Charging System Knowledge.


• Working knowledge of different H/W components link HP Servers/EMC/F5 etc.

Position Qualifications Core Competences:

• Knowledge of Managed Service Telecom Operations Practice


• Presentation & Communication Skills


• Knowledge sharing


• Problem Solving and strategic thinking


• Ericsson Knowledge


• Language Skills


• Delivering Results & Meeting Customer Expectations


• Analyzing


• Working with People


• Creating & Innovating


• Applying Expertise and Technology

Minimum Qualifications & Experience Requirements

• Minimum 5 to 10 years of IT/Telecom experience.


• B.Tech/B.E/MCA.

Preferred Qualifications & Experience Requirements:

• Problem solving and trouble shooting skills


• Good communication skills


• Cost Awareness

Application Closing Date: Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Cloud Sales Executive
Req ID: 149769
Location: Lagos

Job summary

• You will be the driving force behind a tremendous sales acceleration of IT Cloud solutions to a select customer / small group of customers.


• The focal point in all business development and sales initiatives directed at building, consolidating, optimizing and transforming the cloud operations and infrastructure of your customer base.


• Your scope cuts across all cloud service models (IaaS-PaaS-SaaS), architectures (Private-Public-Hybrid) and nature of workloads (Enterprise, Business Support Systems and Media).


• The successful candidate will combine a ferocious appetite to develop business; an exceptional acumen in technical, business, market and operational aspects of cloud; and a keen interest to actively develop her organization’s capabilities.

Responsibilities
Secure sales targets

• Seek and qualify leads: conduct in-depth 360° discussions to take stock of the customer business and technology environments, requirements, plans & issues; secure participation in relevant procurement processes (e.g., RFXs)


• Mobilize organization to pursue opportunities: decompose opportunity situation and develop pursuit plans anchored on compelling events to act now; provide structure, clear directions and objectives for engagement teams to act


• Lead sales engagements: lead direct and indirect, virtual/cross-functional teams, seeking assistance within a large, complex organization on proposals, offer development, demos, proofs of concepts, strategy development, 3rd party solutions, etc.; lead responses to procurement processes (e.g., RFXs)


• Close sales: maintain a continuously updated 360° map of “what is needed to close the business”; early and clear articulation of case towards own stakeholders;  secure all of the company’s strengths, capabilities and possibilities to secure business on “D-day”


• Own and manage a 48 months sales funnel that secures a significantly growing business


• Identify strengths and weaknesses of Ericsson’s positioning vs. competition in any given situation through research, industry contacts, personal networks, etc.


• Drive knowledge transfer and thought leadership: secure knowledge continuity through immediately-near individuals; active high level participation in global re-use and knowledge sharing

Basic Qualifications
Cloud domain:

• Thorough knowledge of cloud economics: TCO and commercial models, their cost structure and value drivers; make buy analysis


• Relevant real life experience with bimodal IT operations: procuring, selling, implementing, utilizing and/or operating such infrastructures – private and/or hybrid


• Expertise on at least three of the following five cloud stack elements: Hardware / Software Defined Infrastructure, Data Storage, Data / Application Platform, Security, Data Center Facilities


• Expertise on processes and interventions to build, consolidate and optimize cloud operations; and/or to transform data centers into highly available cloud platforms


• Fluent in the ITIL/ITSM framework, agile methodologies and DevOps practices


• Knowledgeable about the most relevant industry players, offers and dynamics: infrastructure, professional services and XaaS


• Bachelor of Business Administration, Science or similar


• Substantial in-field experience from sales/solutions at Ericsson or equivalent


• Experience from working in the field with customers

Superior soft skills across the board:

• Entrepreneurial & Commercial thinking: ambitious, self-driven, go-getter, risk-taker, persuader and influencer, persistent, action oriented, change driver, opinionated (“my business!”)


• Solutions-focused: curious, positive, collaborative, issues into possibilities


• Consultative skills: establish credibility; explore requirements; plan in view of interests, ambitions and possibilities; handshake engagement; deliver on it


• Organizational awareness: establish power-base mapping to sensibly act and plan in accordance


• Superior presentation / communication skills: purposeful structure, crisp content (less is more), actionable delivery


• Maintains good rapport and demonstrates leadership and teamwork in cross-functional teams.

Application Closing Date: Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Graduate & Experienced Vacancies at Ericsson Nigeria [3 Positions]

MS Operations Assurance Head at Ericsson

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

Job Title: Managed Services Operations Assurance Head

Description 

• This Job Role is responsible for the Customer Handling, Coordination, Management, Single Customer Complaints and execution of proactive and reactive H/W maintenance activities that require a higher level of Skill. 


• This shall ensure that the MoMo services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. 


• This role is responsible for ensuring SLA/WLA are in place and is also responsible to manage the financials for the assigned countries.

Responsibilities

• Daily Customer Complaints.


• H/W maintenance Preventive maintenance.


• End to end issue handling and coordination with GSC.


• System Administration.


• Customer Handling.

Skills

• ECW/EWP Experience.


• Unix/Linux Knowledge.


• Java/shell scripting.


• Knowledge of Oracle/PL/SQL.


• F5/VMware/VSphere.


• Ericsson Charging System Knowledge.


• Working knowledge of different H/W components link HP Servers/EMC/F5 etc.

Qualifications 

• Knowledge of Managed Service Telecom Operations Practice


• Presentation & Communication Skills


• Knowledge sharing


• Problem Solving and strategic thinking


• Ericsson Knowledge


• Language Skills


• Delivering Results & Meeting Customer Expectations


• Analyzing


• Working with People


• Creating & Innovating


• Applying Expertise and Technology

Experience 

• Minimum 5 to 10 years of IT/Telecom experience.


• B.Tech/B.E/MCA.


• Problem solving and trouble shooting skills


• Good communication skills


• Cost Awareness

Location: Lagos

APPLY HERE

MS Operations Assurance Head at Ericsson

Graduate Career Opportunity at Citibank Nigeria

Citibank Nigeria Limited, the leading global financial services company, provides consumers, corporations, governments and institutions with a broad range of financial products and services.

Citibank Nigeria Limited is recruiting to fill the vacant job position below:

Job Title: Application Support Analyst
Location: Nigeria

Key Responsibilities

• To manage delivery and implementation of new applications as per TTS Technology and business management requirements.


• Providing application functionality expertise to TTS Technology and Business units. Understanding technology industry trends, how they impact our future solutions and provide strategic direction for TTS Technology and Business community.


• Problem analysis


• Process mapping


• Elicitation and documentation of high-level business requirements and functional/nonfunctional requirements


• Maintenance of a requirements traceability matrix.


• Contribution towards the design and procurement of IT and business solutions, through


• Close working with local and regional technical teams as well as suppliers to ensure business requirements are met by technical solutions


• Production of Requests for Proposals and similar documents


• Driving the delivery of projects and taking responsibility for key project management activities for smaller projects and support for more complex ones.


• Providing project management support to business managers who are responsible for delivering larger projects.


• Provide regular feedback in the form of MIS to TTS Technology and Business units on performance of application delivery and implementations.


• Manage the TTS Technology controls and compliance process as applicable to the application support function.


• Business requirements elicitation on projects of all sizes, involving


• Stakeholder analysis and effective engagement with stakeholders at all levels


• Facilitation of workshops and meetings


• Support of business staff, at all points of the project lifecycle, who will sometimes be working in the role of business analyst or project manager on smaller projects.


• Managing production support for local and regional application including the Core Banking application


• Managing changes in local application including functionality changes and bug fixes. working with regional support teams to manage changes on regional applications.


• Supporting the business process automation and lean engineering effort of the business.


• Evaluation of third-party solutions


• Design and mapping of new and changed business processes


• Design of new and changed business roles, information flows, business documentation, and training, as required.


• Contribution towards the testing of IT and business solutions, through


• Producing, or assisting with the production of, test cases and scripts


• Support of user acceptance testing.


• Contribution towards the implementation of  IT and business solutions, through


• Liaison between IT staff and the business areas to ensure the effective implementation of technical components


• Close working with business staff to implement changed business processes so that continuity is not impacted

Qualifications
Knowledge/Experience:

• Ideally, currently working in a large financial institute either as a permanent staff or as a consultant


• Extensive exposure to core banking application and other transactional financial systems


• Programming Skills


• 0-2 Years Working Experience in Software Development


• Excellent Numerical Skills


• Analytical and innovative skills


• Excellent communication skills (including listening)


• Ability to work in a team


• Previous experience of project and implementation management is essential.


• Previous experience of application development is desirable.


• University Degree in Applied Numerate Science or Engineering


• Knowledge and understanding of technology operating environments and databases

Skills:

• Excellent knowledge of technology operating environments.


• Knowledge financial systems and processes.


• Controls and compliance knowledge


• Strong customer delivery focus


• Oracle, Sybase, SQL Server (any one of these)


• Working knowledge of programming and development techniques.


• MS Office tools (Excel, Word, PowerPoint, Project)

Competencies

• Excellent communication skills (including listening)


• A team player


• An enthusiastic ‘can do’ approach


• A positive and pro-active attitude


• A history of delivering against agreed objectives

How to Apply
Interested and qualified candidate should click below to apply

Graduate Career Opportunity at Citibank Nigeria

How Do I Get a Job in IT?

IT Support is one of the most common starting points for many careers; mine included, but is also an excellent area to build your IT career. A Director running a large customer support Service Desk environment can earn six figure sums. I started in Front Line Support and learned valuable lessons that have helped me formulate my own opinions of how a good Service Desk should operate. When I am recruiting for a junior service desk analyst or front line support technician (you will find many different job titles, but essential the role remains consistent i.e. providing front line IT support for a customer base) I am looking for someone enthusiastic, willing to learn, has an aptitude for learning which will demonstrated with good school grades and of course someone with an interest or obvious aptitude for IT. Finally, I am looking for someone that has an aptitude for working with people. Remember, the interaction with customers is going to be the large proportion of your working day.

For more senior roles I am looking for someone that can communicate. Communication remains the one fundamental area of IT that I believe we in IT do badly. Good communication is the cornerstone of any of my strategic IT decisions. The next big ticket item for me is that the candidate must have a working knowledge and qualification in ITIL v2 or v3. The third area is leadership. Senior Service Desk roles will involve managing both junior low experienced and more senior technical employees. A good leader should be able to nurture and develop junior members and at the same time challenge and appreciate more senior members of the team.

Salary expectations

Junior roles – £15,000 to £25,000 depending on the organisation. Although I appreciate money is a huge factor in the decision making process. Also consider the chances of development within the role. Remember this role is likely to shape your next role as well. You are going to have to weigh-up the benefits of a wider remit with more freedom to expand in small companies, but will have more opportunities for IT training and personal development initiatives with larger companies.

Mid-level or Technical roles – £20,000 to £40,000

It is difficult to be exact for such experience because the level of your technical expertise will help dictate your salary. If you have experience of Citrix then you will command a larger salary in a company where Citrix skills are sought after. This is time where you need to consider which direction you want to take on the career ladder.

Do I stay in the Service Desk function? Do I have an aptitude for customer service and support? As I have mentioned if you are good then you can look for salaries from £50k upwards. If you are very good then £100k upwards is a possibility.

Do I move into a more technical role? I have a colleague who is technical guru. I have known him for nearly 15 years and started with me on an apprenticeship when he was 17. His knowledge of the very broad depth and breadth of IT, from datacentres to networking, is astonishing. He commands a salary well in excess of £50k and his potential is boundless. His future roles could be in IT Architecture, IT R&D or he could go freelance and work in a consultancy capacity. Again commanding a salary in excess of £100k. My point is that you do not need to be

Do I develop my skills in other IT areas? What areas am I good at and enjoy? This then becomes our tangent into exploring other areas of IT functions. Do you have a passion and talent for Development, Project Management, Networks, Operations (like DataCentres), or Business Systems (SAP, Oracle). I will be exploring these areas in more detail in the coming months. The potential in all of these roles is exciting. All could command over £50k with the right skills and experience.

Finally, Do I have an aptitude for management? I quickly realised during my time in Banking and then in a small start-up that IT management was my passion and my talent. I love the variety, the challenge of managing people, the reward of delivering a project and developing IT strategy. Salaries here range from £40k upwards depending on the size of the company and the remit. Once again good IT Leaders can early well in excess of £100k so the potential here is enormous. I will cover IT Management in future posts.

Top 5 Tips for my first or next move in the Service Desk function

1.Get ITIL Qualified

I think you knew this would be my number 1. Get ITIL qualified. If you can get ITIL v3 foundation on your CV your chances of getting your first or next role in the Service Desk function will be greatly increased.

2. Start Reading

I can recommend the following books to improve your understanding of the support environment and to help you stay current. If you are responsible for Windows 8 Support get a book on managing Windows 8 environments. Likewise with Exchange, SharePoint, iPhone, Blackberry, Windows Server, Ubuntu, Citrix…

3. Get experience

As I mentioned above if you feel your CV is lacking experience then go out and offer your services (maybe free of charge) to a charity. Ask friends and families

if they know of anyone trying to hire IT support people. The point here is don’t just bemoan your situation, do something to rectify it.

4. Are there any Apprenticeships schemes available in your area?

Having met and worked with someone that has used this route very successfully I would recommend getting on an apprenticeship programme.

5. Practise at Home

This is exactly how I started my passion for IT. I remember buying a cheap desktop machine running Windows 95. I took the whole box apart to see what was underneath the cover. What a hard drive looked like, where the memory was housed, fans, processor etc. Then messed around with Windows 95, learning how it worked and how to fix problems as they occurred. I cannot remember how many times I reinstalled Windows 95… a terrific way to learn about the systems you will be support in the business environment.

How Do I Get a Job in IT?

Computer Programmer Recruitment at Lekki Computer Institute

Lekki Computer Institute is currently recruiting for

COMPUTER PROGRAMMER

Must be able to train in the following fields:

1. SOFTWARE ENGINEERING
2. ANDROID PROGRAMMING
3. ORACLE DATABASE
4. MYSQL DATABASE (creation and administration)
5. MOTION GRAPHICS

Send your CV to [email protected]

Closing date: 9 Nov. 2016

Computer Programmer Recruitment at Lekki Computer Institute

Etisalat Nigeria (Officer, Legal Services)

Etisalat’s vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

Job Title: Officer, Legal Services

Description

• Provide Legal Services support and advice to Etisalat’s regions and ensure the protection of Etisalat’s interests.

Responsibilities 

• Assist in the resolution of regional legal matters and advise management on any legal peculiarities of the region.


• Assist in monitoring and studying the impact of new laws, regulations and legislation that may affect Etisalat’s activities or employees and make recommendations to the Manager, Legal Services (Regional).


• Ensure that Etisalat’s case and legal position in litigation is adequately represented and associated risks to the organisation are mitigated.


• Assist in resolution of any  dispute by and against Etisalat and manage Etisalat’s legal exposure at the assigned region


• Assist in the preparation and review of regulatory dispute resolution submissions at the regions.


• Participate in the set up and maintenance of a database of all property documents and other related legal documentation in the regions.


• Ensure safe custody of all litigation/dispute resolution files and documents.


• Assist in implementing the unit’s work programs and plans in line with agreed procedures and guidelines.


• Perform any other duties as assigned by the Manager, Legal Services (Regional).

Requirements

• First Degree in Law.


• One year post NYSC work experience.


• Telecoms Regulations


• Legislation and Compliance


• Legal Contract Drafting


• Conflict Management and Dispute Resolution


• Communication


• Decision Making


• Leadership and People Management


• Passion for Excellence


• Integrity


• Empowering people


• Growing people


• Team work


• Customer Focus.

Location: Lagos

Closing Date
Not Specified.

APPLY HERE

(adsbygoogle = window.adsbygoogle || []).push();

Etisalat Nigeria (Officer, Legal Services)

Etisalat Nigeria (Manager, Information Security Management)

Etisalat’s vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

Job Title: Manager, Information Security Management

Description

• Manage the planning and delivery of the Information Security program for EMTS enterprise IT network environment covering compute, network and storage infrastructure, supported application services and databases and ensure adequate protection is achieved and maintained.


• Oversee end-to-end information security management for the IT network environment – risk assessments, planning and implementation of risk mitigation strategies and initiatives in line with best practices, continuous compliance monitoring and measurement, anchor security improvement and compliance projects, and interface with internal auditors, and enterprise risk management on all assurance matters

Responsibilities
Tactical:

• Develop, manage and implement a comprehensive information security program for Etisalat enterprise IT network environment.


• Support the development, enhancement and implementation of a comprehensive security architecture, policies, standards and processes and ensure compliance across the IT network environment

Operational:

• Develop and maintain an up-to-date security posture assessment for Etisalat enterprise IT network environment.  Ensure a satisfactory/acceptable risk rating from independent assessments is achieved and maintained


• Conduct periodic review of the Etisalat IT network environment security management framework and ensure it is refreshed and enhanced in line with industry trends and regulatory requirements.


• Work with business units and other risk management/assurance functions (Internal Audit & Revenue Assurance) to identify gaps and non-conformities using risk assessments, business impact analysis, system vulnerability assessments and penetration tests etc. Develop and implement recommendations, action plans and strategies to address identified risks and non-conformities


• Raise the security awareness and education level of Etisalat employees (through internal bulletins, regular training and on-boarding for new hires) and  IT vendor personnel


• Support security and forensic investigations and compliance reviews as requested by internal or external auditors


• Play an advisory role in application development, acquisition or delivery projects, to assess information security requirements and ensure that security controls are implemented as planned throughout the project life cycle to fulfill these requirements


• Prepare reports for management attention on residual risks, vulnerabilities and other security exposures, including misuse of information assets and noncompliance.


• Conduct research, assess new threats and security alerts and recommend and follow through on appropriate actions to mitigate them


• Support the evaluation, selection and delivery of information security solutions and projects.


• Interface with others teams within and outside the IT department in the process of delivering security solutions.


• Liaise with vendors, suppliers and partners to ensure effective optimization, adoption and delivery of solutions.


• Carry out other activities as instructed


•  by the Head, Information Risk Management.

Requirements

• First Degree or equivalent in Computer Science/Engineering, Electrical/Electronic Engineering or other numerate science.


• Six (6) to Eight (8) years relevant work experience, with at least three (3) years in enterprise information security management or IP networking (planning, support) and three (3) years in a supervisory role.


• Possession of relevant IT and telecommunication certification including CISA, CISSP, CISM, CEH, ISO27001 etc.


• Broad experience across the IT/network architecture stack


• Good understanding of telecommunication business and technology model.


• Good understanding of business analysis and project management methods.


• Very good conceptual and analytical thinking skills.


• Good interpersonal and communication skills.

Location: Lagos

Closing Date
Not Specified.

APPLY HERE 

(adsbygoogle = window.adsbygoogle || []).push();

Etisalat Nigeria (Manager, Information Security Management)

Etisalat Nigeria (Specialist, Health & Safety)

Etisalat’s vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

Job Title: Specialist, Health & Safety

Description 

• Monitor all Etisalat activities in Abuja and other Etisalat facilities in the Northern states and ensure compliance with Health and Safety standards, policies and procedures.

Responsibilities   

• Assist with the training of personnel on safety response techniques and general Health and Safety awareness (including fire drills etc.).


• Assist with the development and implementation of programs to increase personnel safety awareness, discipline etc.


• Participate in Health and Safety walk-throughs and inspections of Etisalat facilities in Abuja and other parts of the north and ensure compliance with laid down Health and Safety policies and procedures.


• Escalate all unresolved health and safety concerns and issues to the Manager, Health and safety


• Compile and analyse accident and incident statistics, causes and corrective actions taken on a monthly basis.


• Conduct investigations into all incidents, and ensure implementation of approved actions.


• Review office safety procedures and provide advice on emergency preparedness and incident management.


• Stay abreast of industry Health and Safety updates and provide input into the update of Etisalat Health and Safety policy as required.


• Attend team/divisional/departmental meetings as required.


• Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Health and Safety


• Perform any other duties as assigned by the Manager, Health and safety

Requirements 

• First degree or its equivalent in a relevant discipline.


• Three (3) to five (5) years relevant work experience.

Location: Abuja

Closing Date
Not Specified.

APPLY HERE

(adsbygoogle = window.adsbygoogle || []).push();

Etisalat Nigeria (Specialist, Health & Safety)