Graduate Immigration Liaison Assistant at British High Commission Nigeria

The British High Commission (BHC) Lagos has the vacancy below in its Corporate Services Section:

Job Title: Immigration Liaison Assistant

Location: Lagos
Section: Ralon (Risk & Liaison Overseas Network)
Grade: A2
Vacancy Notice No: 06/15 LOS
Position Type: 12 MONTHS FIXED TERM RENEWABLE CONTRACT

Main Purpose of Job

• The British Deputy High Commission is looking to recruit an Immigration Liaison Assistant to work in the Risk & Liaison Overseas Network (RALON) office.


• The Unit is part of the Home Office and provides intelligence and information support to the UK visa operation as well as being responsible for liaison and training airlines in Lagos.


• The position is for an initial one year contract, and may be subject to renewal.

Roles and Responsibilities

• The successful candidate will undertake a variety of tasks including researching trends in visa applications, dealing with passengers referred to the BDHC by airlines and checking application details against confidential databases. Duties will include:
  
  • Report writing
  
  
  • Creating and maintaining databases
  
  
  • Provide administrative support to Lagos RALON ILM/O’s on airport duties
  
  
  • Support ILM/O’s when providing training to external partners
  
  
  • Liaising with external partners and analysing information to identify trends.
  
  
  • Support Visa Services by providing timely information and intelligence to improve decision making quality.
  
  
  • Indentify and research cases that merit further investigation
  
  

Skills / Experience / Qualifications
Essential on arrival:

• Be able to work quickly and accurately often under pressure.


• Have a positive approach to tackling problems.


• Willingness to take on new and challenging tasks.


• Good communication with excellent spoken and written English.


• Computer literacy with accurate typing skills of at least 25 words per minute.


• The ability to remain customer focused, polite and courteous under pressure.


• The ability to work quickly and reliably with little supervision, to regularly meet challenging targets across the range of duties.


• Ability to work well under pressure.


• The ability to effectively handle large volumes of information and identify trends.


• Excellent team players – this is an ‘all for one and one for all’ environment.


• To effectively represent RALON, the British High Commission, and the UK Government as a whole.


• Previous experience of working within a visa section or other office environment is preferable and good keyboard skills and familiarity with computers and software packages (notably MS Word, Excel and straightforward databases) is essential for the role.

Desirable:

• Good working knowledge of MS Access databases would advantageous

Language requirements:

• Language: English


• Level of language required: Fluent

Key Competences Required for the Job
Seeing the Bigger Picture:

• Seeing the big picture is about having an in-depth understanding and knowledge of your own work and how your role fits with and supports organisational objectives and the wider public needs.


• For all staff, it is about focusing your contribution on the activities which will deliver the greatest value.

Making Effective Decisions:

• Effectiveness in this area is about being objective; using evidence and knowledge to provide accurate, expert and professional advice.


• For all staff, it means showing clarity of thought, setting priorities, analysing and using evidence to evaluate options before arriving at well reasoned justifiable decisions.

Leading and Communicating:

• At all levels, effectiveness in this area is about leading from the front and communicating with clarity, conviction and enthusiasm.


• It’s about supporting principles of fairness of opportunity for all and a dedication to a diverse range of citizens.

Collaborating and Partnering:

• People skilled in this area create and maintain positive and professional working relationships with a wide range of people within and outside the Civil Service to help get business done.


• At all levels, it requires working effectively and building supportive, responsive relationships with colleagues and stakeholders.

Managing a Quality Service:

• Effectiveness in this area is about being organised to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements.


• People who are effective plan, organise and manage their time and activities to deliver a high quality and efficient service, applying programme and project management approaches to support service delivery.

Salary
N335, 411.00 Per Month

Application Closing Date
1st May, 2015

Method of Application
Selection process for these positions is ‘competency-based’ using the six key competencies detailed above. Applicants will be required to complete an application form outlining how they meet the six required competences and a detailed C.V. They should return this by email to: [email protected]

Click here to for more information (MS Word)

Note:

• Those who advance in the selection process will be interviewed based on these competences.


• Any suitably qualified member of existing BHC*/DFID/British Council staff (who currently hold SC clearance) wishing to submit an application must also seek approval from their line manager prior to applying


• Only electronic applications will be accepted.


• You must also enclose a passport sized photograph and a copy of your passport bio-data page.


• Internal applicants should also submit the above, with a copy of their most recent 24 months of appraisal evidence (i.e. two full appraisals, or however many abridged appraisals, minutes etc to make up two years’ worth of evidence) to the same email address.


• All candidates: Please quote in the subject line of your email, the Vacancy Notice No: 06/15 LOS and position you are applying for.


• Internal candidates and spouses of diplomatic officers: Please quote in the subject line of your email, the Vacancy Notice No: 06/15 LOS, and position you are applying for, and also indicate that you are an internal candidate or spouse of a diplomatic officer.

Graduate Immigration Liaison Assistant at British High Commission Nigeria

Captains Needed at Air Nigeria

Air Nigeria, (formerly Virgin Nigeria) was established in 2004 when the Federal Government of Nigeria and Virgin Atlantic Airways signed a Memorandum of Mutual Understanding (MMU) that gave birth to the airline. Air Nigeria, then trading as Virgin Nigeria Airways started operating on 28th June, 2005 with flights to London Heathrow, Johannesburg as well as regional and domestic flights using Airbus A340-300 and A320-200 aircrafts. The airline quickly endeared itself in the minds of consumers as a result of its excellent customer service delivery and safety standards (being the first West African carrier listed on IOSA directory).

Air Nigeria, currently flies to Abuja, Owerri, Kano, Port Harcourt, and Sokoto (on the domestic route) regionally we fly to Abidjan, Accra, Banjul, Brazzaville, Cotonou, Dakar, Douala, Liberia, Libreville and Monrovia.

Essential to our growth and success is the employment of high quality pilot in Lagos for our expanding fleet. We are offering exciting career opportunities for dynamic pilots to join us.

Job Title: Captain

Responsibilities 

Responsible to the Chief Pilot and the Company for safe and efficient operation of the aircraft; to join us as Captain, you will need

• ATPL/First class Medical/Current (Sim) on type B737NG, B737 classic or E-JET


• A total of 4,000 hours out of which 1000 hours must be on Multi- Engine turboprop/turbojets aero planes and at least 3000 hours


• in command.


• Excellent CRM Skills


• Valid recurrent checks


• Strong leadership and flight deck management skills

All Pilots Must Have

• Good understanding of commercial air transport operations


• Positive and proactive attitude towards flight safety


• Good communication skills


• IT literacy


• ATPL/CPL with B737 classic, B737NG or E-JET type rating


• Last flight on any of the required types must be within the last 24 months


• First Class Medical


• English proficiency level Four (4) or better


• Valid passport


• No criminal history


• No history of incident or accidents

What We Offer

In return we will offer you a great place to work, and a reward package consisting of a commuting contract (12 weeks on, 2 weeks off), competitive salary, excellent training and development, medical cover, staff travel benefits and an opportunity for growth.

Flight Deck: 

To be considered, you will need to do the following:

Download the application form please Click Here, click on the ‘SAVE’ button and save the file to an appropriate location (you will want to carefully note the location you save to, so that you will be able to find the file once download is complete)

Carefully complete the application form.

Please do not complete this form unless you are a pilot. Note that this application form is only for Pilots applying for Flight Deck positions.

Only shortlisted candidates will be contacted.  This offer closes Saturday, December 31, 2011

Captains Needed at Air Nigeria

Co-Pilots Needed at Air Nigeria

Air Nigeria, (formerly Virgin Nigeria) was established in 2004 when the Federal Government of Nigeria and Virgin Atlantic Airways signed a Memorandum of Mutual Understanding (MMU) that gave birth to the airline. Air Nigeria, then trading as Virgin Nigeria Airways started operating on 28th June, 2005 with flights to London Heathrow, Johannesburg as well as regional and domestic flights using Airbus A340-300 and A320-200 aircrafts. The airline quickly endeared itself in the minds of consumers as a result of its excellent customer service delivery and safety standards (being the first West African carrier listed on IOSA directory).

Air Nigeria, currently flies to Abuja, Owerri, Kano, Port Harcourt, and Sokoto (on the domestic route) regionally we fly to Abidjan, Accra, Banjul, Brazzaville, Cotonou, Dakar, Douala, Liberia, Libreville and Monrovia.

Essential to our growth and success is the employment of high quality pilot in Lagos for our expanding fleet. We are offering exciting career opportunities for dynamic pilots to join us.

Job Title: Captain

Responsibilities 

Responsible to the Chief Pilot and the Company for safe and efficient operation of the aircraft; to join us as Captain, you will need

• ATPL/First class Medical/Current (Sim) on type B737NG, B737 classic or E-JET


• A total of 4,000 hours out of which 1000 hours must be on Multi- Engine turboprop/turbojets aero planes and at least 3000 hours


• in command.


• Excellent CRM Skills


• Valid recurrent checks


• Strong leadership and flight deck management skills

All Pilots Must Have

• Good understanding of commercial air transport operations


• Positive and proactive attitude towards flight safety


• Good communication skills


• IT literacy


• ATPL/CPL with B737 classic, B737NG or E-JET type rating


• Last flight on any of the required types must be within the last 24 months


• First Class Medical


• English proficiency level Four (4) or better


• Valid passport


• No criminal history


• No history of incident or accidents

What We Offer

In return we will offer you a great place to work, and a reward package consisting of a commuting contract (12 weeks on, 2 weeks off), competitive salary, excellent training and development, medical cover, staff travel benefits and an opportunity for growth.

Flight Deck:

To be considered, you will need to do the following:

Download the application form please Click Here, click on the ‘SAVE’ button and save the file to an appropriate location (you will want to carefully note the location you save to, so that you will be able to find the file once download is complete)

Carefully complete the application form.

Please do not complete this form unless you are a pilot. Note that this application form is only for Pilots applying for Flight Deck positions.

Only shortlisted candidates will be contacted.  This offer closes Saturday, December 31, 2011

Co-Pilots Needed at Air Nigeria

Different Job Profiles For Careers in Hospitality and Recreation

The hospitality and recreation industry is in the constant process of refinement to emerge as top employment providing option in developed countries like United States. The common aspect of careers in hospitality and recreation is human interaction, which is of great importance in today’s customer oriented world of corporate. Thus, the job profiles existing in these industries doesn’t require much of physical work and thus, are becoming fast preferences of students opting for university degree programs.

So, what are the different profiles existing in both these industries. Let us stop and watch the answer in subsequent discussion.

Hospitality Industry – Handling Customers With care

The need of professionals in hospitality industry is felt in areas like hotels, restaurants, resorts, airlines, tours and travels, casinos, front desks, housekeeping and many more. Here is the list of most desirable courses offered to a person seeking careers in hospitality:

Course in hotel reception and book keeping

Course in restaurant and counter service

Course in tourism and hospitality management

Course in hotel and catering management

Course in hotel management

Course in hospitality administration and others

The students pursuing above-mentioned courses are eligible for careers in hospitality with different job profiles as mentioned below:

Service as crew in national as well as international airlines

Catering officer in cruises, 5 star hotels, motels, fast food chains, inns and bars

Customer relation officer in hotels, hospitals, and other high profile service providing companies

Executive officer in tourist resorts

Front desk executives in various corporate units and so on.

Recreation Industry – Relieving Customers From Stress

The rules and basic guidelines of hospitality industry are applicable to recreation industry as well. Thus, there is a thin line of difference between opportunities of careers in recreation. In general, the people looking for job profiles under recreation industry are employed at places like amusement parks, gyms, fitness centers, music concerts, casinos, carnivals, golf courses and other similar venues. These people are employed at various profiles like:

Fitness escorts at gyms and health clubs

Recreation officers and workers at sports clubs, casinos and amusement parks

Recreation therapists for treating people with mental anxieties

Recreation professionals like dancers, musicians, painters and other genres of artists.

In a nutshell, careers in recreation are meant for providing a stress free environment to the customers, as these customers spend considerable number of dollars to visit recreational hubs.

Thus, we can say that careers in hospitality and recreation are great options of dishing up people with comprehensive set of customer-oriented services. In return, the professionals in these industries are paid with tempting pay packages, which definitely weigh more than those offered by other industries.

Different Job Profiles For Careers in Hospitality and Recreation

Service Officer at Nigerian Aviation Handling Company Plc

Nigerian Aviation Handling Company Plc. (nahco aviance) is a Nigerian diversified enterprise with interests in aviation cargo, aircraft handling, passenger facilitation, crew transportation, fueling services and aviation training. The company currently serves more than 35 airlines at seven airports across Nigeria, with plans to expand operations to other African countries. It handles about 70% of domestic and foreign airlines operating in Nigeria.

Job Title: Passenger Service Officer

Responsibilities

• Analyzing flights in pre-flight briefs


• Receiving briefs from flight coordinators based on editing of flights


• Setting of check-in counters in preparation for arrival of passenger


• Check in of passengers by scrutinizing the travel documents, using the airlines checking-in systems


• Asking of necessary security questions from passengers regarding their baggage


• Facilitating weighing of passengers’ baggage


• Directing passengers on boarding procedures


• Attending to any inquiries from passengers


• Meeting flights on arrival to welcome passengers and give the necessary directions and assistance


• Attending the required training programmes organized by the airlines


• Ensuring that excess baggage fees are collected by client airlines.

Qualification and Experience

• A minimum of BSC/ HND in any discipline.


• Good communications skills


• Must be under 27 years of age

Location: Nigeria

Closing Date
9th November, 2016.

Method of Application

• Interested and qualified candidates should forward their curriculum vitae (CV) to: vacancies@nahcoaviance.com 


• Please indicate Application for Passenger Service Officer as subject title.

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Service Officer at Nigerian Aviation Handling Company Plc

American University Emerging Global Leader Scholarship

The AU Emerging Global Leader Scholarship promotes educational access and opportunity while enhancing international diversity. Bringing together the best of AU — academic excellence, leadership development, and global engagement — the AU Emerging Global Leader achieves, inspires, and serves with vision. The AU EGL is dedicated to positive civic and social change, and will return home to improve under-resourced, underserved communities in his/her home country.

Title: American University Emerging Global Leader Scholarship

Description 

• The scholarships are targeted to international students from any country who are not U.S. citizens, U.S. permanent residents, or dual citizens of the U.S. and another country.

Eligibility

• International students who have overcome various obstacles and challenges as well as those from diverse and underrepresented global and socioeconomic backgrounds.


• A minimum 3.8 GPA equivalent (or in the top 10% of graduating class) for 9th-12th grades.


• A demonstrated commitment to leadership, volunteerism, community service and to advancing the needs of people in their home country.


• A minimum 95 TOEFL iBT, 7.0 IELTS or 600 paper-based TOEFL

You are NOT eligible to apply if:

• You are a U.S. citizen, U.S. permanent resident, or dual citizen of the U.S. and another country.


• You are enrolled in or have already begun any post-secondary studies at another university in your home country or the United States.

Benefits

• The AU EGL scholarship covers all billable AU expenses (full tuition, room and board) for one international student who will need a visa (preferably an F-1 or J-1 student visa) to study in the United States. 


• The scholarship does not cover non-billable expenses such as mandatory health insurance, books, airline tickets and miscellaneous expenses (approximately U.S.$4,000 per year).


• The AU EGL scholarship is renewable for a total of four years of undergraduate study, based on continued satisfactory academic performance.

Closing Date

15 December 2016

Click here to apply and for more information 

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American University Emerging Global Leader Scholarship

Experienced Captains and First Officers at ASL Aviation Group

ASL Aviation Group is driving the future growth with the launch of its new European airline brand, ASL Airlines. The global aviation service provider’s European airlines, Europe Airpost, Air Contractors and FARNAIR have now been rebranded as ASL Airlines France, ASL Airlines Ireland, ASL Airlines Switzerland and ASL Airlines Hungary.ASL now has 1,600 staff, 100+ aircraft and operations on 6 continents. ASL Airlines now has exciting opportunities for experienced ATR 42/72 Captains and First Officers based in Africa.

Job Title: ATR 42/72 type Experienced Captains and First Officers

Responsibilities

• Safe conduct of flight according ASL Airlines Policies and International Rules of the Air


• Ensure safety and security of passenger, cargo and other load as well as the vessel itself


• Economical conduct of flights in the best interest of the company


• Captains: command and leadership of entire crew whilst on duty


• First Officers: able to take over and assist the Commander in all his duties

Experience/Qualifications

• Valid type rating on ATR 42 / 72


• Captains: a minimum of 4,500 flight hours of which 1,000 PIC hours are on type


• First Officers: a minimum of 1,500 flight hours thereof 500 hours on type


• Previous experience working in Africa / Asia is of advantage

Requirements

• For these positions we are looking for reliable, flexible and friendly personalities, highly experienced, with a “can do” attitude in a very demanding and dynamic environment


• Strong team spirit, customer and service orientation are self-evident


• Employment ConditionsEntry date at the earliest possible or by arrangement. 


• Permanent full time contract with competitive salaries and benefits.


• Irregular work patterns (night cargo flights). 


• Duty time regulations according to EASA-OPS. 


• Duties performed at outstations away from place of residence (various bases in Africa).

Location: Nigeria

APPLY HERE 

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Experienced Captains and First Officers at ASL Aviation Group

Job Vacancy at Pete Ground Services Limited

Pete Ground Services Limited – We are currently recruitng to fill the position below

Job Title: Aircraft Attendant
Location: Lagos

Job Responsibilities

• Clean the interior and exterior of designated aircrafts;


• Vacuum floors and wipe down windows;


• Remove trash from receptacles and seat pockets;


• Replenish airline materials in the seat pockets;


• Clean lavatories and replenish supplies;


• Clean aircraft cockpit and cabin as instructed;


• Drive cleaning van around the airport for maintenance purposes;


• Managed the safety of the aircraft by reporting a problem with the rear engine noticed while cleaning the aircraft exterior.

Added Skills/Requirements

• Minimum educational qualification: OND/SSCE


•  Exceptional interpersonal and communication skills


• Ability to work in a professional manner


• Time management


• Mechanical aptitude


• Driving experience necessary and must possess a valid driving license

 

 

Method of Application
Applicants should send their Cvs to [email protected]

 

Application Deadline
Not Specified

Job Vacancy at Pete Ground Services Limited

Current Jobs in an Online Travel Company [2 positions]

iCarryGo.com Limited is an online travel company with her head office situated in, The Federal Capital Territory Abuja, Nigeria. The Company is committed to offering the very best of travel deals packages such as cheap flights, cheap hotels, professional visa consultation, all at an affordable rate.
We comprise of a group of professionals from major sector of the economy with a passion to drive the travel and tourism industry to a point of significance and relevance with the power of innovative technology.

iCarryGo.com Limited is recruiting to fill the position below:

Job Title: Ticketing and Reservation Officer
Location: Kaduna

Job Descriptions

• Candidates are required to have a high level proficiency in the use of booking and reservation GDS (Global Distribution Systems) software such as Amadeus, Galileo and Sabre.


• Reconciliation of sales returns to accounts for daily sales.


• Promote all company products to create awareness and generate sales.


• Answer inquiries regarding information such as schedules and procedures.


• Determine space availability on travel dates requested by customers and assign/sell such when available.


• Responsible for providing excellent services to customers in terms of ticketing reservations and company product to generate sales and ensure customer satisfaction and loyalty.


• Effect reservations & ticketing for all clients to generate sales.


• Fare quotes to all clients to provide the best applicable fares and generate sales.

Competencies

• Knowledge of basic airline fares and ticketing


• Knowledge of cash handling and debit card transaction


• Knowledge of air kiosk


• Detail oriented and accurate


• Ability to perform basic mathematics


• Ability to work under minimal supervision


• Excellent Customer service skills


• Excellent oral and written communication skills


• Ability to handle stressful situations

Requirements

• A good university degree/HND in any of the Social Sciences or Business Management Disciplines.


• All applicant must have 2-5 years of experience


• Applicant with other certification is an added advantage


• The applicant must be residing in Kaduna or willing to relocate.


• Proficiency in the use of Microsoft Office Packages and the Internet.

 

 

Job Title: ICT Officer
Location: Abuja

Requirements

• All applicant must possess B.sc in any related field


• All applicant must have 2-5 years of experience


• Applicant with other certification is an added advantage


• The applicant must be residing in Abuja or willing to relocate.

Candidate must have at least four years experience with the following knowledge:

• CMS


• Digital marketing


• Travels and tours


• Online Marketing and Sales strategy


• Graphic Design and Data based management.


• Knowledge in SEO will be an added advantage

 

How to Apply
Interested and qualified candidates should send their Application and CV’s to: [email protected]

 

Note: Candidate should state the position they wish to apply for as the Subject of your mail.

 

Application Deadline
4th October, 2016.

Current Jobs in an Online Travel Company [2 positions]

Latest Job Opening at Pitch Travels Limited

Pitch Travels Limited is a retail business that sells travel related products and services to customers on behalf of suppliers such as airlines, car rentals, cruise lines, hotels, railways, sightseeing tours and package holidays that combine several products. In addition to dealing with ordinary tourists the Company has a separate department devoted to making travel arrangements for business travelers.

We are recruiting to fill the position of:

Job Title: Reservation and Ticketing Officer
Location: Lagos

Requirements

• Must be a graduate of any discipline.


• Must be Amadeus GDS Proficiency.


• Minimum of two year experience with a travel agency.


• Must have good communication skill.


• Must reside in Lagos mainland.


• Must be entrepreneurial.


• Must be able to work under pressure.


• Willing to work 6 days in a week.


• IATA Certification will be an advantage.


• Must not be more than 26 years old.

Remuneration
Minimum monthly salary N50,000.

 

Method of Application
Applicants should send their CV’s to: [email protected]

Application Deadline
3rd October,2016

Latest Job Opening at Pitch Travels Limited

Ethiopian Airlines Job recruitment [4 positions]

Ethiopian Airlines (Ethiopian) is the flag carrier of Ethiopia. During the past sixty five plus years, Ethiopian has become one of the continent’s leading carriers, unrivalled in Africa for efficiency and operational success, turning profits for almost all the years of its existence.
Ethiopian Airlines is recruiting to fill the position below:

Job Title: Command Captain for Boeing Q-400
Location: Nationwide

Qualifications/Requirements

• Must hold a current and valid JAA/FAA or ICAO ATPL/CPL


• Age: Not more than 60 years old


• A current Q-400 type rating

Minimum Flight time:

• 3500 hours jet time


• 2500 hours Pilot in command on jet aircraft


• Command time in excess of 500 hours on Q-400

Job Title: Command Captain for Boeing 757/767
Location: Nationwide

Qualifications/Requirements

• Must hold a current and valid JAA/FAA or ICAO ATPL/CPL


• Age: Not more than 60 years old


• A current B757/767 type rating

Minimum Flight time:

• 3500 hours jet time


• 2500 hours Pilot in command on jet aircraft


• Command time in excess of 500 hours on B757/767

Job Title: Command Captain for Boeing 777/787
Location: Nationwide

Qualifications/Requirements

• Must hold a current and valid JAA/FAA or ICAO ATPL/CPL


• Age: Not more than 60 years old


• A current 777/787 type rating

Minimum Flight time:

• 3500 hours jet time


• 2500 hours Pilot in command on jet aircraft


• Command time in excess of 500 hours on 777/787

Job Title: Command Captain for Boeing 737 NG
Location: Nationwide
Term: One year and subject to extension

Qualifications/Requirements

• Must hold a current and valid JAA/FAA or ICAO ATPL/CPL


• A current B737NG type rating


• Age: Not more than 60 years old


• Applicants must be current and qualified i.e. within three months of their last proficiency check.


• They must have two years valid passport, current and valid medical, no history of accidents or incidents and must have excellent standard of English language.

Minimum Flight time:

• 3500 hours jet time


• 2500 hours Pilot in command on jet aircraft


• Command time in excess of 500 hours on B737NG

How to Apply
Interested and qualified candidates should send their CV’s along with scanned copy of their substantial documents including but not limited to valid Medical Certificate, valid ATPL/CPL, log book copy that can show total flight hours, license authentication letter from the respective country’s Civil Aviation Authority and also download and fill in this Application Form and send it to: [email protected]

Application Deadline 1st January, 2017.

Ethiopian Airlines Job recruitment [4 positions]

Vacancy in a Reputable Airline Company

A reputable Airline company, requires the service of a fully Type Rated and current candidate to fill the position below:

Job Title: First Officer
Location: Nigeria

Rank: First Officer
Aircraft type: Bombardier Challenger 601 and 604

Minimum Requirements

• Interested candidates should possess relevant experience.


• Hours: 1000 minimum flight hours on type


• NationalIty: Must be Nigerian and not older than 45 years.

Salaries/Allowances
Attractive and negotiable.

Method of Application
Applicants should forward their CV’s to [email protected]

 Application Deadline:
20th September, 2016

Vacancy in a Reputable Airline Company

Qatar Airways Vacancy Listing

Welcome to Qatar Airways, where ambitions fly high. From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

Job Title: Country Manager
Job Code: QR12444
Employment Type: Full Time – Permanent
Job Function: Commercial
City: Africa | Nigeria | Lagos

Job Description

• In this role, you will provide overall leadership on a strategic level for all sales and other activities within the assigned territory.


• You will strategically develop and deliver revenue for Qatar Airways, maximising the return from the existing market whilst identifying and penetrating new markets, where appropriate.


• You will also be responsible for the effective management of all staff and company assets within the assigned territory.

Specific Accountability Include:

• Accountable for the strategic direction of QR Corporate/Trade/Leisure and Direct Sales in the territory of responsibility


• Define the optimal way to increase sales by recommending routes, timings, aircraft type and other product development


• Formulate and implement country sales strategy, including local corporate dealing policy, to maximise short and long term revenue opportunities, reduce cost of sale and generate channel shift, where appropriate


• Production of short and medium term local country sales and channel plan including revenue targets as part of the integrated sales strategy


• Delivering set revenue targets and implementing sales and marketing plans for the territory


• Recommends annual revenue budget and sales strategy for the territory and spearhead attainment of sales targets


• Managing relationships with other Airlines, Trade bodies, Government, Media and Civil Aviation Authorities and general public

About You:

• To be effective in this role, you will need a Bachelors Degree combined with at least seven years of experience in a similar role.


• You will need an extensive background within the travel sector including airline marketing.


• A proven ability to negotiate and work within a multinational and multicultural environment is required, along with strong sales and leadership capability.


• A track record of delivery of significant change and budget and planning experience are also both required.


• You will need to be fluent, written and spoken, in English to perform this role.

Qatar Airways offers competitive compensation and benefit packages.

How To Apply
Interested and qualified candidates should Click Here to Apply

Application Deadline: September 11, 2016

Qatar Airways Vacancy Listing

Arik Air (Assistant Manager)

Arik Air – Launched in 2006, Arik Air is West Africa largest airline. Positioned at the commercial hub airport of one of the world’s leading emerging economies, Arik Air currently serves an ever expanding route network of key cities in Nigeria, Africa, Europe and the US. Arik Air boasts a modern fleet of 28 aircraft.

As part of our overall growing strategy, we are seeking experienced individuals to join and expand our team of passionate and dedicated professionals based in Lagos, Nigeria. In exchange we are offering excellent benefits and career development opportunities.

Job Title: Assistant Manager – Pricing Division

Job summary
Pricing is a unit under the Revenue Management & Pricing division under the Commercial department.

The Role

• The Assistant Manager – Pricing works within the Revenue Management & Pricing department working for network wide pricing initiatives. 


• This role is responsible for the effective interface among Revenue Management, Network Planning and Network Sales with regards to new destinations and structural schedule/capacity changes, fare filing process and network optimization of traffic flows in order to maximize airline revenue. 


• The Manager – Online & Interline Pricing is responsible for offline pricing, implementing systems and processes to monitor offline revenue and system fares, as well as Interline/SPA and Code Share Pricing.

Requirements
The successful candidate will be able to demonstrate:

• Education to degree level.


• 7 years of experience in an analytical position, 3 years of which in Pricing preferably from a network airline.


• Previous experience in inside sales, network planning, corporate/agency contracts, capacity allocation, O&D Revenue Management system, pricing or reservation control.


• Good attention to detail and strong analytical skills.


• Knowledge of databases, SQL or other reporting/data extraction.


• Knowledge of MIDT, PAXIS, PLP or QL2.


• Knowledge of Fare Filing (ATPCO).

Other Objectives

• The Manager – Online & Interline pricing is responsible for pricing and the management of the Revenue Management Pricing functions and will be working with the RM Management team to provide the leadership and change management necessary to realise Arik Air’s budget objective. An added necessity is to play a key role in the relationship between Sales and Revenue Management.


• The Manager – Online & Interline pricing will ensure a consistent business approach across all markets while taking into consideration individual market specifics, and will implement processes to ensure competitive pricing with the necessary time-to-market. She/he will work on cross functional integration of revenue management and pricing functions and will ensure key process interface with other head-office and outstation commercial departments are well-defined, consistent and support efficient and effective collaboration and decision making. 


• The Manager – Online & Interline pricing must have a solid understanding of commercial processes required by an international network carrier and has strong qualitative and quantitative skills. Excellent management skills and communications skills are essential.

Other additional experiences

• Advanced level Fares and Ticketing courses from Airlines/IATA. 


• Proficiency in MS Office applications with advanced MS Excel and Power Point skills.   


• Good knowledge of the functionalities of the GDS, CRS, CRM, Revenue Management Systems


• Previous experience in revenue accounting, preferably in interline rejections/dispute would be an asset. 

Email to:
Vacancies@arikairint.com

OR

APPLY HERE

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Arik Air (Assistant Manager)

Arik Air Vacancy Listing [9 Positions]

Arik Air is the largest airline carrier in West Africa. Launched in 2006, it is positioned at the commercial hub airport of one of the world’s leading emerging economies. Arik Air currently serves an ever expanding route network of key cities in Nigeria, Africa, Europe and the US. Arik Air boasts a modern fleet of 28 aircraft.

As part of our overall growing strategy, we are seeking experienced individuals to join and expand our team of passionate and dedicated professionals based in Lagos, Nigeria. In exchange we are offering excellent benefits and career development opportunities.

We are recruiting to fill the following positions below:

Job Title: Assistant Manager Business Planning and Analytics
Location: Lagos
Department: Commercial
Reporting to: SVP Commercial/Chief Commercial Officer

Primary Objective

• The Assistant Manager Business Planning and Analytics is responsible for planning and managing all data analytics to rationalize business performance, thereby enabling management to make objective business decisions.


• This role provides business support for the SVP Commercial and Chief Commercial Officer for financial and analytical support for the annual operating plan, annual revenue budget and periodic forecasts, revenue variance analysis, business case development, reporting, research, data analysis, metric/KPI development and tracking.

Principal Accountabilities and Responsibilities

• Forecast revenue on daily, weekly, monthly, quarterly and annual basis.


• Forecast new route revenue and profitability potential.


• Recommend schedules for new markets based on commercial and competitive data.


• Monitor route performance versus budget and report variances.


• Develop and maintain senior management dashboards.


• Treat all reporting requests.


• Develop company commercial and operational databases to automatically generate reports.


• Manage and communicate relevant competitive and industry actions.


• Analyze, report and recommend adaptation strategies regarding market trends, sales channel performance, commercial results and competitor activity to senior management.


• Conduct price reviews as needed and recommend changes.


• Create presentations for varying audiences.


• Monitor and report political developments that would impact operations.


• Research & write briefs on new destinations.


• Conduct regular and varying quantitative and qualitative business-case analyses to aid Commercial decision-making.


• Actively engage sales teams to provide account performance information and high light areas of opportunity.


• Daily online and operational research assignments to aid in the development of the airline.

Required Skills & Qualifications

• Must be university educated with Bachelor’s/Master’s degree in Mathematics, Statistics with advanced numerical ability.


• Must have a minimum of 7 years of experience in the airline industry in a heavily analytical function preferably in Revenue Management, Business/Corporate Planning and Marketing Research.


• Direct project experience with utilizing data management and operational research.


• Must be an advanced Microsoft Excel user (pivot tables, macros, vlookup, hlookup and in database)


• Ability and direct experience working with and formatting large datasets in Microsoft Excel.


• Advanced experience using Microsoft Word and PowerPoint.


• Must be an analytical and logical thinker.


• Effective written and oral communication skills.


• Experience and ability to thrive in a multicultural environment.


• Ability to work independently with minimal supervision, flexible, creative, ability to prioritize in stressful environment and handle deadlines

Working Relationship

• Main working relationship is with Commercial Leadership (SVP Commercial and Chief Commercial Officer).

 

Job Title: Assistant Manager – Pricing
Location: Lagos
Division: Revenue Management & Pricing Department Commercial
Reporting to: VP – Revenue Management & Pricing / SVP Commercial

Job Description

• Pricing is a unit under the Revenue Management & Pricing division under the Commercial department.

The Role

• The Assisstant Manager – Pricing works within the Revenue Management & Pricing department working for network wide pricing initiatives.


• This role is responsible for the effective interface among Revenue Management, Network Planning and Network Sales with regards to new destinations and structural schedule/capacity changes, fare filing process and network optimization of traffic flows in order to maximize airline revenue.


• The Manager – Online & Interline Pricing is responsible for offline pricing, implementing systems and processes to monitor offline revenue and system fares, as well as Interline/SPA and Code Share Pricing.

Other Objectives

• The Manager – Online & Interline pricing is responsible for pricing and the management of the Revenue Management Pricing functions and will be working with the RM Management team to provide the leadership and change management necessary to realise Arik Air’s budget objective. An added necessity is to play a key role in the relationship between Sales and Revenue Management.


• The Manager – Online & Interline pricing will ensure a consistent business approach across all markets while taking into consideration individual market specifics, and will implement processes to ensure competitive pricing with the necessary time-to-market.


• She/he will work on cross functional integration of revenue management and pricing functions and will ensure key process interface with other head-office and outstation commercial departments are well-defined, consistent and support efficient and effective collaboration and decision making.


• The Manager – Online & Interline pricing must have a solid understanding of commercial processes required by an international network carrier and has strong qualitative and quantitative skills. Excellent management skills and communications skills are essential.

Requirements
The successful candidate will be able to demonstrate:

• Education to degree level.


• 7 years of experience in an analytical position, 3 years of which in Pricing preferably from a network airline.


• Previous experience in inside sales, network planning, corporate/agency contracts, capacity allocation, O&D Revenue Management system, pricing or reservation control.


• Good attention to detail and strong analytical skills.


• Knowledge of databases, SQL or other reporting/data extraction.


• Knowledge of MIDT, PAXIS, PLP or QL2.


• Knowledge of Fare Filing (ATPCO).

Other Additional Experiences

• Advanced level Fares and Ticketing courses from Airlines/IATA.


• Proficiency in MS Office applications with advanced MS Excel and Power Point skills.


• Good knowledge of the functionalities of the GDS, CRS, CRM, Revenue Management Systems


• Previous experience in revenue accounting, preferably in interline rejections/dispute would be an asset.

Working Relationship:

• Revenue Management, Network Planning, Marketing and Pricing department.

 

Job Title: AVP Revenue Management & Pricing
Location: Lagos
Reporting to: VP Commercial
Department: Commercial

Job Descriptions

• To head the development and implementation of revenue planning, revenue management and forecasting systems, to enable revenue generation controls and to infuse best practices in inventory management.


• Provides the network with competitive pricing and distribution support, to generate revenues while maximizing yields.

Key Responsibilities

• Monitor company and competitor Fares, Unpublished fares, seasonal trends and also to monitor filed fares in various CRS’s and on line portals.


• Perform comprehensive evaluations and analysis across other airlines and fare proposals to be submitted to company pricing for approval


• Maintain complete database of all market fares types and ensure transparent distribution to all involved departments.


• Using pricing/distribution databases and systems relevant to revenue management.


• The ability to provide innovative and creative solutions through working with internal and external partners with appropriate speed and response.


• Work with regional sales team and sales support to improve understanding & use of business data and metrics.


• Manage and administer the company pricing strategy, electronic and paper distribution of passenger fares and rules via all available distribution channels, including internet on a selective basis, and directly to the company’s corporate and trade customers.


• Understand and implement the complete tariff process and be aware of industry changes and distribution enhancements for the airline, travel agency, GDS, GNE channels.


• Maintain and develop a strong understanding and control of our fares, while filing public and private fares in ATPCO database for global distribution.


• Monitor and resolve all fares/tax related issues with CRS and global GDS systems.


• Conduct random fare audits by checking ticketed data with fare-circulars or as per IATA published fares, and in case of discrepancies, instruct Accounts to raise ADMs as required.


• Oversee the pricing of airline documents at correct applicable rates in accordance with governing multilateral and specific prorate agreements.

Competencies:

• Creative


• Analytical thinking


• Strategic thinking


• Planning and organization


• Assertiveness


• Persuasiveness and personal influence


• Proactive and Results orientated


• Attention to detail


• Entrepreneurial Innovation

Required Skills & Qualifications

• University graduate


• Minimum 5 years required in the airline industry with qualification in tariff and ticketing disciplines


• 2-3 years data and business analysis & report production, ideally in commercial and sales environment.


• Good knowledge of the African market and the West Africa region


• Expert level proficiency in MS Office applications (word, outlook, express, excel, project, power point etc)


• Knowledge of the functionalities of the GDSs, CRS, CRM, Revenue Reporting, BIDT, MIDT, PROS etc would be an advantage


• Advanced level Fares and Ticketing courses from Airlines/IATA.


• Proficiency in MS Office applications with advanced MS Excel and Power Point skills.


• Good knowledge of the functionalities of Revenue Management Systems


• Previous experience working in Airline Yield Improvement or Pricing committees would be an advantage.


• Previous experience in revenue accounting, preferably in interline rejections/dispute would be an asset.

 

Job Title: Vice President Commercial (VPC)
Location: Lagos
Department: Commercial
Reporting to: Executive Vice President & Managing Director / President & Group CEO
Direct Report: Dep SVPC, 5 x VPs, Regional/Country Managers

Objective

• Develop, implement and manage all Commercial activities of Arik Air Ltd in conjunction with the corporate plan and directives of the Board.

Principal Accountabilities and Responsibilities

• Overhaul, develop and implement the Board approved Commercial strategy for Arik Air Ltd.


• In relation to long-haul markets:- coordinate closely with the COO of the contracted long-haul management service provider (i.e. Arik Air International) in ensuring that the Board approved long-haul strategy is clearly understood and successfully implemented across global long-haul stations.


• Define the appropriate commercial organization to deliver its vision for growth.


• Lead and manage all commercial activities to maximize market share and revenue across all distribution channels.


• Oversee and manage Sales, Distribution Channels, Strategic Alliances & Partnerships, Business Development, Scheduling and Planning, Yield and Revenue Management, Pricing, E-Commerce, Marketing, Corporate Communications, Charter Services and any other commercial activity


• Manage, lead, motivate and mentor a high achieving professional management team.


• Develop and maintain government relations with Nigerian State and Federal representatives, foreign representatives/governments, Ministries and Statutory Authorities.


• Develop, promote and secure contracts with travel trade, TMCs, government, corporates and SMEs.


• Develop market growth opportunities including introduction of new schedules and new routes to develop, increase and maximize revenues.


• Build the Arik Air brand through inputs into all aspects of marketing communications including but not limited to PR, advertising, trade shows, sponsorships, collateral material, product development, social media, events, promotions and web content.


• Create benchmarks and implement customer satisfaction monitors and trend analysis and implement recommendations to improve service standards.


• Work closely with the Board to identify and develop opportunities, raise venture/ financing, communicate and present to Financial partners/ECAs/Manufacturers.


• Develop and manage the Company’s entire revenue and marketing budget.


• Develop, implement and manage a customer loyalty programmes and initiatives to enhance customer retention.


• Manage special projects including joint ventures, alliances and code share agreements.


• Develop and implement interline agreements and negotiate prorate agreements.


• Develop, implement and manage promotional campaigns, public relations strategies and Corporate Social Responsibility programmes to foster good public relations.


• Develop relationships with suppliers and partners for product development.


• Manage integrity of revenue collection; ensure payments are in accordance with contractual provisions, shortfalls are collected and debt is recovered.


• Provide market support for Arik Air International as required.


• Represent Arik Air Ltd interests internationally as required.


• Ensure Performance Plans and Reviews, including training and development requirements are completed for direct reports.


• Perform other duties as required, within competence as required by the Board.

Required Skills & Qualifications

• University degree or equivalent in an appropriate discipline;


• Extensive hands-on experience in all aspects of airline commercial activities at a senior level;


• Extensive leadership and management experience developed in the aviation industry;


• Proven strategic planning ability with commercial acumen and advanced analytical skills;


• Strong written communication skills with an ability to draft internal/external communication, position papers on the industry, board papers, contracts and commercial agreements;


• Advanced IT skills with particular emphasis on Microsoft Office applications (Word, Outlook, Power Point, Access and especially Excel), GDS systems, MIDT, CRS, DCS and Financial systems;


• Experience in route and network planning an advantage;


• Experience in Customer Relationship Management (CRM) and FF schemes;


• Ability to develop relationships with all levels of the Company, Executives, the Board, statutory authorities and senior government representatives;


• Unrestricted passport with ability to travel at short notice as required.

Working Relationship:

• Arik Air Board and Senior Executives and Managers;


• Senior Government representatives, including the Executive branch;


• Statutory and regulatory authorities.

 

Job Title: Assistant Vice President Marketing, Customer Loyalty & Customer Relations
Location: Lagos
Department: Commercial
Reporting to: VP Commercial/CCO
Direct Report: AVP Marketing/SM CL & CRM

Primary Objective

• The Assistant VP Marketing, CL & CRM will be responsible for providing leadership and management of the Company’s marketing team, conceptualizing and implementing marketing strategy and achieving marketing targets.


• Specific responsibilities include business and market research and planning; Strategic direction for promotion and advertising; Corporate marketing, partner/channel marketing, product marketing, and product management; Coordination with sales and directing the day-to-day activities of marketing staff.


• The VP Marketing will drive the Company’s efforts to position itself as a visionary leader to achieve its revenue goals.


• The VP will be responsible for Arik’s loyalty programs, partnerships and customer relations, strategic marketing plans to increase supplemental revenue.

Principal Accountabilities and Responsibilities

• Define the appropriate marketing organization for the company’s growth.


• Strategic planning including corporate positioning, market and competitive analysis, customer segment selection and penetration plans, and related product positioning.


• Oversee marketing communications including; branding, public relations, advertising, trade shows, seminars and events, collateral materials, market research management, website design and content etc.


• Define and direct marketing programs for demand creation, lead generation and interface with VP Sales for lead tracking and management.


• Work closely with VP Sales to develop and manage channel and partner strategies and programs.


• Oversee product management including market and customer research for market and product requirements.


• Develop and track metrics and success criteria for all marketing programs and activities.


• Develop Arik’s tactical marketing strategy to support the development, testing and execution of marketing campaigns for the loyalty and partnership programs. This includes web promotions, e-mail campaigns, event marketing, inflight promotions, sponsorships, and internet marketing efforts.


• Restructure Arik’s mileage based loyalty program to better align with corporate business model and customer base.


• Develop and optimize Arik’s destination and hotel partnerships including restructuring of distributions channels, contract re-negotiations, marketing and pricing strategy.


• Act as strategic leader and point of contact between Arik staff and all loyalty partners to facilitate discussions and projects between Arik and partners.

Required Skills & Qualifications

• Bachelor’s or preferably Master’s degree in Marketing, Branding, Communication studies.


• 8 – 10 years marketing experience in airline/travel industry with 4 years in similar/senior management position.


• Ability to plan and manage at both strategic and operational levels.


• Exceptional track record of developing and implementing marketing strategies that have consistently met or exceeded planned objectives, providing personal leadership through example.


• Ability to work collaboratively with colleagues and staff to create a results driven, team oriented environment.


• Demonstrated ability to manage marketing activities (PR, corporate identity).


• A result oriented track record in the creation of successful marketing campaigns and promotions that drive consumer response.


• Must have exceptional project management, organizational, analytical skills with attention to detail.


• Demonstrated skills, knowledge and experience in the design and execution of marketing, communications and brand management activities.


• Knowledge of marketing best practices, promotional marketing tactics, messaging programs, channel management, event planning and web design.


• Ability to work with very limited resources and ensure proper and timely execution.


• Thorough knowledge of innovative marketing techniques to maximize spent and capable problem solver.


• Experience managing ad placement and sponsorships.


• Demonstrated successful experience negotiating with media


• Experience overseeing the design and production of print materials and publications.


• Demonstrated ability to identify and develop talent, lead, manage and motivate people.


• Experience managing marketing service vendors including print/press, design and tradeshows.


• Possess excellent written and verbal communication skills.


• Must have the ability to build strong relationships and lead cross functional teams.


• Professional presence – interacting with external members of the industry.


• Strong creative, strategic, and interpersonal skills.


• Commitment to working with shared leadership and in cross-functional teams.


• Membership in a professional organization a plus.

Working Relationship:

• The post holder will maintain close relationships with key stakeholders, these include:
  
  • Pricing
  
  
  • Network Planning
  
  
  • Global Sales and Distribution
  
  
  • Ground Operations
  
  
  • E-Commerce
  
  
  • Third party vendors
  
  
  • Partners
  
  

 

Job Title: Manager, Revenue Management
Location: Lagos
Department: Commercial
Reporting to: VP – RM & Pricing
Direct Reports: 2 X Managers

Primary Objective

• The Manager RM is responsible to achieve the maximization of the revenue and profitability of Arik by developing/implementing Revenue Management strategies in both Inventory & Distribution.


• Manages Revenue Optimization, Revenue Integrity Units to optimize net position contribution for Arik, supporting the VP in developing the revenue strategy on all routes and markets across Arik Network.

Inventory Management and Route Optimisation

• Understand the implications of external market dynamics and competitor activity on the business and react accordingly with appropriate development of Revenue management strategies.


• Identify traffic flows and business opportunities to maximize revenue across routes.


• Keep abreast of competitive environment and best practices to revitalize revenue management strategies and tactics.


• Determine seat allocations to optimize the fare mix, forecast demand for each fare product and overbook seat sales to account for cancellations.


• Work with Network team to optimize schedules and passenger opportunities.


• Validate existing capacity in relation to demand and propose changes as required.


• Apply accurate demand forecasts across the business.


• Apply strategies and objectives at a macro and micro flight-by-flight level, through managing bucket price levels against changing demand, seasons and market conditions.


• Manage and provide updates on performance in relation to planned revenue targets on an ongoing basis. Implement strategies to correct short-falls and leverage opportunities.


• Prepare guidelines and tools to support/enable decision making by Revenue Management team


• Monitor, interpret and share results of various reports with stakeholders to:


• Guide and implement post auditing on pricing and RM tactics.


• Guide and implement POS / channel strategies vis a vis pricing/mappings etc.


• Define continuous improvements on KPI.


• Develop and improve the team competencies.


• Ensure revenue management principles and strategies are fully understood and applied by each Analyst.


• Monitor Analysts’ performance and help them identify new opportunities on their routes.


• Ensure that Arik revenue management systems, techniques and technology improve and evolve to keep ahead of market competitors.

Required Skills & Qualifications

• University Degree with 6- 7 years of work experience in similar role.


• Demonstrated strong expertise in Revenue Management gained in an airline environment.


• Good knowledge of latest Revenue Management strategy & tactics.


• Strong expertise in Revenue Management, Ticketing and Distribution software: MARS, GDS knowledge. Previous experience with Aviator would be considered an advantage.


• Knowledge of travel markets/trends and particularly of markets in Arik Network.


• Knowledge of the complete marketing mix and its impact at contribution level.


• Strong commercial focus and financial awareness/understanding.


• Ability to manage a team in periods of heavy workload and time pressures.


• Ability to work with/manage experts in a strongly technical environment.


• Proven Project Management skills.


• Excellent interpersonal, written, communication and presentation skills.


• Excellent organization and attention to detail skills.


• Excellent decision, negotiation and analytical skills.


• Excellent computer skills (MS Word, Excel and PowerPoint).


• Ability to handle confidential information.


• Ability to work on own initiative and flexible to adapt to business requirements.


• Strong team work and ability to coach Analysts and Direct Report Managers

Working Relationship:

• The post holder will maintain close relationships with key stakeholders, these include: Pricing Network Planning Global Sales and Distribution Ground Operations E-Commerce Third party vendors

 

Job Title: Senior Manager, Corporate Sales
Location: Lagos
Department: Commercial
Reporting to: VP Commercial, VP Global Sales
Direct Reports: Sales Managers (Corporate)

Primary Objective

• The Senior Manager Corporate Sales will develop the Corporate Sales Plan to achieve the related revenue target for the channel, achieving optimal results to secure corporate contracts, increasing the numbers year on year.


• Ensure that corporate sales strategies are profitable and position the company for long-term growth within the corporate channels.

Principal Accountabilities and Responsibilities

• Develop and monitor the implementation of the corporate sales strategy in order to enhance existing and new revenue channels.


• Achieve and exceed the set revenue targets for each financial year.


• Ensure the sales and revenue opportunities are maximized by sourcing new corporate sales agreements that have a positive contribution towards revenue target set for the financial year.


• Execution of funnel management, forecasting and other sales financial analysis.


• Effective management of Corporate sales (field sales, operations, forecasting and headcount)


• Work with Commercial teams to design and execute effective strategies to maximize revenue, growth, retention and loyalty of designated key accounts; develop and deploy strategies to manage, measure and grow the channel.


• Lead, participate and facilitate sessions with team members which are directed in the development of selling, retention strategies and focused on achieving monthly, quarterly and annual sales quotas and targets, and a balanced product mix.


• Recruit high performing staff, train and develop new employees.


• Facilitate individual growth and development of Sales team, setting objectives, performance standards and priorities, coaching and acting as role model on sales approaches and account leadership.


• Inspire and influence internal stakeholders, and other resources not under direct control, partnering with stakeholders to continually assess and improve internal processes and interfaces between functions to deliver the best possible account/customer experience.


• Report to Management on sales and market growth results and recommend the necessary changes to ensure the desired results are achieved.


• Monitor and assess visits to corporate accounts to ensure good relationship management with client as well as ensure gaps & business opportunities are closed successfully.


• Review and monitor the organization and participation at events, seminars and functions to ensure maximum exposure of the business and its products and services.

Required Skills & Qualifications

• A minimum of a University Degree, a higher degree is desirable.


• 7-8 years of Corporate Sales / Leadership experience in the airlines/travel industry,  preferably experience in  leading a multi-site Corporate Sales Team.


• A proven track record of success in B2C (Direct Corporates) and B2B (Travel Management Companies) sales.


• Strong ability to develop strategic sales teams while driving engagement and success.


• Strong financial acumen, coupled with strategic marketing and analytical capabilities.


• Excellent communication skills – very adept at synthesizing complex solutions and presenting them effectively to all levels of an organization.


• Natural leadership and motivational skills, with the ability to manage and inspire a diverse team of individuals.A healthy mix of tenacity, commitment and pragmatism to successfully lead a team and grow our business within a competitive and challenging environment


• Proven ability to prepare and deliver professional documents and presentations to all levels of an organization


• Excellent negotiator with a good understanding of Contracting practices and travel management/procurement


• Be an active leader in building new, and reinforcing existing, customer relationships.


• Ability to deliver result with limited resources.

Working Relationship:

• Global Sales and Distribution, Revenue Management, FFP, Customer Relations, Marketing, Group Operations.

 

Job Title: Senior Manager, Customer Loyalty & CRM
Location: Lagos
Division: Commercial
Department: Marketing
Reporting to: AVP Marketing

Objective

• To lead and manage the team responsible for revamping and developing the FFP program.


• The candidate will be responsible for defining the operational model for the FFP scheme including but not limited to how customers “Earn and Spend” Miles.


• Additionally, the candidate will work with relevant teams to develop Arik’s CRM procedures to ensure customer relations.

Key Responsibilities
FFP Development and Delivery:

• Review, revamp and develop the operational blueprint for Arik’s FFP scheme.


• Manage the development of the FFP scheme’s benefits, features and rules, and continually improve these as required.


• Plan the integration of all departmental operations to ensure an optimal return on resources.


• Formulate the FFP scheme’s strategic plans for the short term and long term to fit in with the overall Commercial Strategy of Arik Air.


• Set business objectives for the program, determine departmental processes and resource application for activities, with accountability for achieving these objectives:
  
  • Contribute to the selection process of a suitable and effective service providers and partners that will deliver project objectives of the FFP scheme.
  
  
  • Manage the project to ensure that all partnership are in the interest of Arik Air.
  
  
  • Ensure all projects are delivered on time and within budget.
  
  
  • Significantly grow member base and develop new partnerships.
  
  
  • Ensure all customer feedback/complaints are promptly addressed and service recovery done in a timely manner.
  
  

Customer Loyalty Management:

• Accountable for the day-to-day management of the Customer Loyalty team as a business unit.


• Oversee and manage the relationship with all relevant external service providers with regards  to the FFP scheme.


• Ensure that the FFP scheme operates effectively across Arik by working closely with colleagues in:


• Revenue management to develop targeted redemption seat supply plans which appropriately manage customer demands and revenue targets.


• E-Commerce and IT to ensure that the membership product, database and its features are appropriately supported and promoted online.


• Finance to ensure that the revenues and costs of operating the scheme are accurately forecast, tracked and reported.


• Ground and in-flight services to ensure that members see the benefits of being a loyal customer.


• Prepare monthly progress reports on the FFP scheme for review by Arik Executives.

Communication and CRM:

• Coordinate all communication initiatives (both online and print) to FFP members globally


• Design, develop, print and ensure effective implementation of communication capabilities of the FFP.


• Develop new communication channels.


• Communicate partnerships and attractive offers to members:
  
  • Initiate and establish beneficial partnerships with airlines, banks/credit cards, hotels, car rentals, and retailers etc. which enhance benefits to the customer and create revenue to offset operating costs.
  
  
  • Organize frequent flyer events for customers.
  
  

Person Specifications

• University Graduate in a Marketing or Business-related field, studies in Loyalty/CRM desirable.


• At least 5 years’ experience in a similar role with an airline.


• Extensive experience in building/revamping and managing an airline’s frequent flyer program or a travel-related loyalty program (or a credit card/ financial service loyalty card).


• Hands on experience developing and implementing targeted offer strategies like a deep understanding of customer segmentations and life cycle marketing.


• Excellent written and oral communication skills.


• Excellent analytical skills and ability to present results and concepts to senior management


• Able to derive insights to construct offers, campaigns and communications that drive profitable customer behaviors.


• Skilled in Microsoft Office and knowledge of database management and online CRM.


• Ability to work independently with a flexible, innovative and creative approach.

 

Job Title: Company Lawyer (Secretary)
Location: Lagos
Department: MD’s Office
Reporting to: Executive Vice President & Board of Directors
Direct Reports: Assistant Manager Legal, Legal Officer, Administrative Coordinator Legal

Primary Objective

• The purpose of this job is principally to provide legal advice and support to all Departments of the Company on a wide variety of corporate, commercial and aviation law related matters.


• The job holder is required to advice the Management in order to safeguard the interest of Arik Air and to ensure that the rules and procedures of the Company are followed in all aspects of it activities, be it in procurement, HR, airline operations or corporate matters.


• The post holder will have an overriding responsibility to ensure that Arik Air does not commit to any unfavorable obligations by providing legal advice and monitoring and controlling legal advice obtained from outside counsel.


• The job holder has to ensure the well-being of Arik Air through compliance with national and international practices and needs to be able to represent and assert the Company’s position and requirements.

Principal Accountabilities and Responsibilities

• Prepare and draft constitutive instrument of Arik Air and its subsidiaries as well as the internal regulations.


• Organise and prepare agendas, as well as take minutes of board meetings and annual general meetings (AGMs);


• Revise Contracts submitted to Arik Air for signature to ensure that they are legally acceptable and favourable to Arik Air.


• Ensure that the Legal Department appropriately handles registering of Arik Air Offices Overseas, once the approvals are received and look into the Labour Laws, Employment Contracts etc.


• Prepare Contracts, Letter and Legal Documents for submission by Arik Air to other Parties.


• Liaise between Arik Air and outside Lawyers at the Arik Air Corporate Office and outstations on all related legal matters including settlement of claims, litigation to defend legal actions on behalf of Arik Air and performing other legal work.


• Undertake mission for consultation with outside bodes, international Organizations or Governmental Authorities.


• Deal and liaise with other Department on such other legal matters such as: Aviation liabilities and limits of insurance;   Conditions of Carriage and their Updating Indemnity provisions to which Arik Air’s insurers have to be notified and agreed; Advises on questions of taxation in the various outstations to which Arik Air  Operates its services or has established offices.


• Drafting and review of Specialized Airline related contracts such as Aircraft Purchase Agreements, Aircraft Finance Agreements, Aircraft Wet Lease Agreements, Maintenance Contracts, Engineering Contracts.

Person Specifications

• A graduate of Law or related field.


• Masters in Law (Desirable)


• Membership of the Institute of Chartered Secretaries and Administrators (preferred).


• Ability to take ownership of the role and work with minimum supervision.


• Must be keen to innovate and be successful at formulating and implementing strategies and plans.


• Previous board-level experience.


• Sound, effective and enthusiastic communicator.


• Previous experience as a company or board secretary would be an advantage


• Previous experience in the aviation industry will be an added advantage.


• A minimum of 10 years work experience, preferably in the Aviation Industry of which at least 5 years must have been in heading the Legal Affairs.


• Should have received specialized training in Aviation Law, Airline Contract Law, Aircraft Financing, Conflict of Law, Contract Negotiations, International Law and Legal Drafting.

Key Competencies

• Professionalism


• Leadership qualities


• Interpersonal communication abilities


• Influence and negotiation capabilities


• Problem solving & quick decision making ability


• Attention to detail and quality


• Multi tasking and long hours of work


• Good knowledge of Nigeria and International laws relating to Aviation.


• Must be service oriented, commercially aware with the aviation industry and related areas.


• Ability to keep confidentiality in respect of all matters handled.

Working Relationships:

• Internal Communications: The Board and Senior Management and all Company Departments


• External Communications: Law Firms, Third Parties, Government and International Bodies, Financial Institutions, Insurance Institutions, Aircraft, Engine and Equipment Manufacturers Airline Regulatory Bodies etc.

Application Deadline: Not Specified.

How To Apply
Interested and qualified candidates should send their Application and CV’s to:[email protected]or apply online via the link below

Arik Air Vacancy Listing [9 Positions]

Graduate Call Centre Agents at Arik Air

Arik Air – Launched in 2006, Arik Air is West Africa largest airline. Positioned at the commercial hub airport of one of the world’s leading emerging economies, Arik Air currently serves an ever expanding route network of key cities in Nigeria, Africa, Europe and the US. Arik Air boasts a modern fleet of 28 aircraft.

As part of our overall growing strategy, we are seeking experienced individuals to join and expand our team of passionate and dedicated professionals based in Lagos, Nigeria. In exchange we are offering excellent benefits and career development opportunities.

JOB TITLE: Call Center Agents

WORKING RELATIONSHIPS

• Colleagues in different teams.


• Statutory bodies like FAAN, NCAA as the case may be.


• Internal Customers, Supervisors and Call Center Manager.


• External Customers and Passengers

Job description
PRIMARY OBJECTIVE

• To represent Arik Air in conducting inbound and outbound communication with prospects and Customers.

PRINCIPAL ACCOUNTABILITY AND RESPONSIBILITIES

• Ensure all inbound calls are answered in a courteous and timely manner.


• Determines eligibility by comparing client information to requirements.


• Establishes policies by entering client information, confirming pricing.


• Informs clients by explaining procedures, answering questions, providing information.


• Research required information using available resources.


• Manage and resolve customer complaints.


• Complete call logs and produce call reports at the end of the shift for target evaluation.


• Evaluate customer challenges and provide logical lasting solutions.


• Manage customer loyalty by follow–up of Customer calls.


• Manage correspondence and other management tasks.


• Ensure call targets are met on a daily basis which is shift compliance.


• Using appropriate escalation metrics.


• Update job knowledge by studying new product descriptions, participating in educational opportunities and trainings.


• Accomplishes sales and organizational mission by completing related results as required by the job role.

PERSON SPECIFICATIONS

• A minimum of a Bachelor’s degree in any discipline and post NYSC qualification.


• Good and effective communication skills.


• A good knowledge on the use of Microsoft office applications.


• Proactive.


• Attention to detail.


• Ability to speak foreign language is an added advantage


• Service oriented.


• Analytical and logical thinking.


• Ability to work independently with minimal supervision.


• Ability to work innovatively and effectively under pressure.


• A team player with the ability to work coercively with individuals from different cultural and ethnic backgrounds.

How To Apply
Interested and qualified candidates should send an email to: [email protected]or visit the website via the link button below

Graduate Call Centre Agents at Arik Air